Customer Service Advisor - Baggage Claims

Charles Taylor; Forest of Dean; On-site; GBP 26,000 - 27,000; Full time

Job summary

Join a forward-thinking global insurance provider as a Customer Service Advisor, where your empathy and dedication will make a real difference in customers' lives. This role offers a unique opportunity to enhance your customer service skills while working in a supportive environment. You'll be part of a dynamic team, providing essential assistance and ensuring customer satisfaction. With comprehensive training and a focus on personal growth, this position is perfect for those who thrive on making meaningful connections and delivering exceptional service. Embrace a career that values integrity, collaboration, and care.

Benefits

Free Health Cash Plan worth £1700 per annum

Generous rewards scheme for family and friends

Free travel insurance

Discounts on home and motor insurance

Comprehensive training and onboarding

Opportunities for learning and development

Qualifications

• High competency in using computers.
• Natural empathy for a variety of customer needs.
• Excellent verbal and written communication skills.

Responsibilities

• Providing an empathetic approach for all our customers.
• Resolving disputes with customers and consulting colleagues.
• Accurately recording information.

Skills

Empathy

Customer Service

Verbal Communication

Written Communication

Organizational Skills

Teamwork

Resilience

Proactivity

Tools

Computer Proficiency

Job description

Customer Service Advisor – Baggage Claims

£26,210 - £26,810

Christchurch, Dorset

• Are you looking for a new role where you can really make a difference to customers?
• Do you have natural empathy?
• Do you pride yourself on delivering first class customer service?

JOIN OUR TEAM OF BAGGAGE SPECIALISTS!

Charles Taylor Assistance really makes a difference in our customers' lives.

Thanks to our integrated teams of in-house specialists, Charles Taylor Assistance offers patient care and medical management that is unsurpassed—delivering appropriate, cost-effective, and comprehensive medical assistance solutions to our customers and corporate partners worldwide.

This is a fantastic opportunity to join a leading global insurance provider and develop your customer service skills in a role where you can truly make a difference.

Duties and responsibilities of the Claims Support Advisor:

• Providing an empathetic approach for all our customers by understanding their needs and putting yourself in their shoes
• Resolving disputes with customers, consulting colleagues for advice when needed
• Accurately recording information

Experience and knowledge required:

• High competency in using computers
• Natural empathy for a variety of customer needs
• Resilience to maintain effectiveness under pressure
• Proactive approach to work
• Excellent verbal and written communication skills
• Team player with positive contribution skills and ability to support others during surges
• Strong organizational skills for managing time and workload
• Ability to work contracted hours consistently and commit beyond training
• Awareness of diversity and inclusivity principles

Benefits of being a Claims Support Advisor:

• Opportunities for learning, development, and career progression
• Free Health Cash Plan worth £1700 per annum
• Generous rewards scheme for family and friends
• Free travel insurance (subject to criteria)
• Discounts on home and motor insurance
• Comprehensive training and onboarding

Equal Opportunity Employer

Charles Taylor is committed to inclusivity, providing a respectful environment with zero tolerance for discrimination of any kind. We promote transparent, fair recruitment and a diverse, inclusive culture.

Our values:

• INTEGRITY: We do the right thing
• COLLABORATION: We are one
• AGILITY: We learn, evolve, and adapt
• CARE: We are compassionate and human
• ACCOUNTABILITY: We take ownership

Applicants must live and be eligible to work in the UK.

Training and onboarding are comprehensive, with ongoing coaching and development. Visa considerations: If you have less than 18 months remaining on your visa, we may still consider your application if you can provide evidence of family ties or current eligibility for visa extension under UK law.