Customer Service Advisor at Sigma Connected

HipHopTune Media; United Kingdom; Remote; GBP 40,000 - 60,000; Full time

Job summary

An established industry player is on the lookout for enthusiastic Customer Service Advisors to join their remote team. In this engaging role, you'll support customers facing energy arrears, ensuring they receive the guidance and payment plans they need. With a commitment to outstanding service, you'll thrive in a fast-paced environment, working closely with a supportive team. Full training and ongoing coaching will empower you to excel and adapt to the dynamic challenges of customer service. If you're passionate about helping others and eager to grow in your career, this opportunity is perfect for you!

Qualifications

• Dedicated to providing outstanding customer service.
• Possesses excellent listening, communication, and empathy skills.
• Excels under pressure in a fast-paced environment.

Responsibilities

• Support customers through their debt and ensure correct payment plans.
• Handle inquiries and conflicts with confidence and empathy.
• Work towards team goals in a dynamic, remote setting.

Skills

Communication Skills

Empathy

Listening Skills

Adaptability

Teamwork

Pressure Management

Job description

Sigma Connected is seeking individuals with strong communication skills to join their team as Remote Customer Service Advisors.

About the Company

Sigma Connected provides a comprehensive range of customer contact solutions, serving leading brands across industries such as Energy, Water, Financial Services, Retail, and Telecoms. Their expert team collaborates closely with clients to understand their unique challenges and deliver tailored services that meet specific business needs.

Position: Customer Service Advisor

Salary: £10 to £12 per hour

Job Type: Full Time

About the Role

As our business continues to thrive and expand, we are searching for exceptional individuals to become part of the Sigma Family as Customer Service Advisors. You will work from home, Monday to Friday, 9 am to 5 pm (37 hours per week), dealing with customers who are currently in arrears with their energy.

In your role, you will be supporting customers through their debt and ensuring they have the correct payment plan and help that they need to resolve their arrears. This could involve dealing with vulnerable customers due to the nature of the role. A Team Manager, who likely started as a Customer Service Advisor themselves, will support you.

With frequent calls, the pace is quick, ensuring a dynamic day assisting numerous people daily. You will work towards team goals and have a comfortable office setup at home, virtually connected with your team during shifts.

Full training and ongoing coaching are provided throughout your career. While prior knowledge is not expected, you will need to have a willingness to learn and a drive to excel. If you possess these qualities, you are going to thrive here!

Qualifications

• You are someone who is dedicated to providing outstanding customer service.
• Your commitment to your role shines through as you genuinely enjoy assisting people with their concerns, possessing excellent listening, communication, and empathy skills.
• Confidently, you engage with individuals to address customer inquiries and conflicts.
• Adapting to change comes naturally to you, comfortable both in independent work and team settings.
• Striving towards KPIs, you welcome feedback and maintain a positive outlook.
• You excel under pressure, diligently tracking your targets in a fast-paced work environment.

Required Documents

• CV/Resume

Application Process

We believe in a straightforward approach and don’t believe in unnecessary hurdles for candidates. After sending us your CV, if we find a fitting position, we’ll reach out for a brief phone chat. If you match what we’re looking for in a new Sigma Family member, you’ll be invited to a Talent Session or a one-on-one interview. If successful, you’ll receive a start date and our fantastic onboarding team will get you ready for your first day.

Interested and qualified candidates should kindly CLICK HERE to learn more and apply.