Customer Service Advisor at Cloudfm | Remote

HipHopTune Media; Colchester; Hybrid; GBP 25,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Service Advisor for a fully remote role. This position is perfect for individuals who thrive in a fast-paced environment and are passionate about delivering exceptional customer service. Join a supportive team where you will play a vital role in resolving maintenance issues and ensuring a seamless customer experience. With a focus on innovation and career development, this forward-thinking company offers ample opportunities for growth while maintaining a healthy work-life balance. Apply today and take the next step in your career!

Benefits

25 days holiday increasing after 2 years

Health Cash Plan

Enhanced Maternity, Adoption and Paternity pay

Wellbeing support and counselling

Retail cashback and discounts

Electric car and cycle to work schemes

Life Insurance and Personal accident cover

Qualifications

• At least one year of customer service experience in a call center/helpdesk.
• Strong interpersonal and written communication skills.

Responsibilities

• Handle customer inquiries and resolve maintenance issues efficiently.
• Manage inbound calls and ensure customer service levels are met.

Skills

Customer Service Experience

Interpersonal Skills

Written Communication

Organizational Skills

Job description

Customer Service Advisor at Cloudfm | Remote

Cloudfm is looking for a Customer Service Advisor to join its dynamic team. This remote-based role, with occasional office visits in Colchester CO4, is ideal for individuals with strong communication skills and a passion for customer service.

As a key point of contact, the Customer Service Advisor will handle inquiries, resolve issues efficiently, and ensure a seamless customer experience. Candidates should be highly organized, proactive, and able to work in a fast-paced environment.

Join a forward-thinking company that values innovation, flexibility, and career development. Apply today to become part of a supportive and growing team!

About Cloudfm

Cloudfm is a leading facilities management company providing innovative solutions across the UK and Europe. Partnering with major brands like AXA, Zizzi, Tui, The Range, and Krispy Kreme, the company ensures efficient building maintenance, delivering safe environments while helping clients meet their sustainability goals through cutting-edge technology.

Cloudfm fosters a flexible, transparent, and supportive work culture, where employees are empowered to develop their careers and contribute to industry-leading innovations. Through dedicated training and career pathways, employees have the opportunity to learn, grow, and succeed in a dynamic and forward-thinking environment.

Position: Customer Service Advisor

Salary: £24,271 a year

Job Type: Full Time

Location: Remote

About the Role

The role of the CSA is a critical customer-facing role working directly with our customers and supply chain partners to help them resolve maintenance issues.

Key responsibilities:

What you’ll be doing day to day

• Reviewing incoming maintenance tasks and assigning to our Supply Chain Partners.
• Working with supply chain partners, providing accurate information and effective communication, to ensure maintenance tasks are resolved in accordance with agreed service level agreements.
• Manage inbound calls against agreed SLA’s.
• Monitor all systems/communications and update appropriately with accurate information to ensure complete transparency for our client, e.g., Building Portal, Client Inboxes, Email.
• Escalating issues as necessary and in a timely manner to the relevant people.
• Investigate all maintenance tasks that are sitting in backlog to find a resolution.
• Support all queries seeking out the appropriate point of contact.
• Ensure customer service levels are met and exceeded.
• Follow and stay up to date with internal changes to process.

Requirements:

What you’ll bring to the table

• You’ll have at least one year of customer service experience, ideally in a call centre/helpdesk environment. You’ll have great interpersonal skills and good written communication.
• You’ll be welcomed by a passionate and friendly team, and will be part of an open, inclusive, and supportive culture. Working for a fast-growing and driven company, you’ll have plenty of opportunities to learn and grow, if that’s what you’re after.
• Salary: £24,271 per annum, this role is fulltime 40 hours per week.
• Remote working to help you achieve a balanced life.
• 25 days holiday increasing after 2 years’ service and an extra day on your birthday!
• Health Cash Plan to look after your physical and mental health.
• Enhanced Maternity, Adoption and Paternity pay.
• Wellbeing support, confidential helpline, and counselling.
• Retail cashback and discounts because who doesn’t love saving money?
• Electric car and cycle to work schemes.
• Life Insurance and Personal accident cover to give you peace of mind.

Additional information about the role

The Customer Service Team work a rotational shift pattern covering a pattern from 7am to 8pm (you would work a 9 hour shift within those hours with an hour for lunch) and a one in three weekend shift. This is a full time role working 40 hours per week.

As this is a fully remote role, we like to meet candidates in person so shortlisted candidates will be invited to an assessment day on Monday 31st March at our office in Colchester, Essex.

Required Documents

• CV/Resume

Application Process

To apply for this remote role, please visit HERE