Customer Service Advisor Apprentice

Bidfood UK; Manchester; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading foodservice provider in the UK is seeking a Customer Service Advisor to ensure high-quality services for customers. The role involves resolving service issues and managing credit requests while improving communication processes. Ideal candidates will have a strong service mindset and organizational skills. Benefits include health plans, pension matching, and generous holiday allowances.

Benefits

25 days holiday plus bank holidays

Pension matching contribution

Life cover options

Access to health plans

High street discounts

Qualifications

• Skilled in providing effective customer service in a food distribution environment.
• Excellent communication skills and problem-solving abilities.
• Strong organizational skills supported by finance acumen.

Responsibilities

• Resolve a wide range of customer service issues via phone and email.
• Manage various credit requests requiring high accuracy.
• Implement improvements to communication and processes.

Skills

Customer service advocacy

Attention to detail

Strong IT skills

Job description

About the role

Customer Service Advisor

About the role

Admin & Customer Service Assistant

This is a key role, focusing on providing effective, timely, and high-quality services to all our customers. You will resolve a wide range of customer service issues via phone, email, or colleagues, using your excellent judgment and communication skills, along with your passion for excellent service. You will also seek to implement improvements to communication and processes to raise standards further.

You’ll manage various credit requests, requiring a high degree of accuracy. Your proactive and collaborative nature will enable you to handle and resolve other administrative requirements that arise.

You must be a skilled and natural customer service advocate, with an understanding of its importance in a food distribution environment. Your attention to detail and organization will be excellent, supported by strong IT and finance skills.

Success in this role will leverage your influence and impact across the depot, ensuring a shared commitment to the highest standards of customer service.

About us

Our journey began in 1929. Since then, we've built a strong and resilient business with a bright future. We believe we’re the best foodservice provider in the country.

A journey that gives back

We want your career with us to be as rewarding as possible. You’ll receive benefits that support your wellbeing and financial security, giving you peace of mind.

The essentials

• 25 days holiday (plus bank holidays) as a minimum, with the opportunity to buy more
• A pension - contribute 4%, and we’ll match your contributions after year 1, up to 6%
• Life cover with options to increase
• Access to confidential support and counselling
• A health plan that reimburses medical costs for you and your family, with access to a digital GP

The extras

• High street discounts on cinema, tech, travel, fashion, food, and drink
• Access to up to 20% of your pay before payday
• Options to buy dental and critical illness cover

Join our journey

We’re committed to creating the best workplace. We’re building a diverse, caring workforce filled with forward-thinking individuals with unique talents. Whatever your background, we invite you to join us and be yourself!