Customer Service Advisor and Administrator - 12 Mth FTC -

Banham Group; London; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A leading company in security solutions is seeking a Customer Service Advisor for a 12-month Fixed Term Contract. This role involves helping customers via phone, email, and live chat, ensuring they receive exceptional service. Ideal candidates will have strong communication skills, experience in high call volume environments, and a passion for problem-solving. The company offers a competitive salary, various employee benefits, and opportunities for growth and development.

Benefits

33 days Annual Leave (prorated)

Recruitment referral bonus scheme

Company equipment tailored to your role

Up to 50% off Banham products

Employee recognition rewards

Hybrid working

Employee assistance program (EAP)

Personal Accident Insurance Scheme

Training and development opportunities

Qualifications

• Experience working within and dealing with high call volume.
• Genuine desire to help people.
• Comfortable using computers and handling multiple systems.

Responsibilities

• Handle incoming customer inquiries professionally and efficiently.
• Resolve customer complaints with empathy and patience.
• Log and track customer interactions using our CRM system.

Skills

Communication

Problem-solving

Attention to detail

Ability to stay calm under pressure

Education

Previous customer service experience

Job description

Are you passionate about helping people and delivering exceptional service?

We’re looking for friendly, enthusiastic Customer Service Advisor's to join our team and be the voice of our brand on 12mth Fixed Term basis.

As a Customer Service Advisor, you'll be the first point of contact for our customers - resolving queries, offering support, and making sure every interaction leaves them with a smile. Whether by phone, email or live chat, you'll ensure our customers receive top tier service every time

Who are we?

Banham is a family-owned; family-run business that has been providing security solutions since 1926. We operate throughout the Southeast of England offering a comprehensive service on all aspects of physical and electronic security. Most important, however, are the people who make up Banham. Our dedicated employees live and breathe collaboration; they inspire and learn from each other while upholding our five core values: Family, Pride, Trust, Leadership, and Making a Difference. Employees who began their Banham careers as trainees now head up our key departments, and we are proud to foster a working environment that encourages staff to stay with us for many years.

What can you bring to Banham?

• Experience working within and dealing with high call volume
• Excellent Communication and interpersonal Skills
• A Genuine desire to help people
• Problem-solving mindset and attention to detail
• Ability to stay calm under pressure
• Previous customer service experience (preferred but not essential)
• Comfortable using computers and handling multiple systems

What will be your responsibilities:

• Handle incoming customer inquiries professionally and efficiently
• Provide accurate information on products, services and policies
• Resolve customer complaints with empathy and patience
• Log and track customer interactions using our CRM system
• Collaborate with other teams to ensure seamless customer experiences

This is a short term FTC contract of 12 months and therefore we are looking for applicants that can evidence working within a high call volume role.

What will you get in return?

You will be entitled to a competitive salary of£25-30K PA Pro Rata (DoE)and a great range of benefits including:

• 33 days Annual Leave (includes bank holidays) Pro Rated where applicable- (holiday year runs 1st March - 28th February).
• Recruitment referral bonus scheme earning up to £500 per successful referral (T&Cs apply)
• Company equipment tailored to your role (laptop, mobile, additional screens)
• Up to 50% off Banham products
• Banham Social Events
• Employee recognition rewards and moments of magic prizes
• Byond card - a workplace benefit to access exclusive offers and discounts on your everyday spend.
• Training and development opportunities (including day releases for studies/exams)
• Hybrid working (dependent on location and role - 3 days office based and 2 days working from home)
• An employee assistance program (EAP). EAP gives our employees access to a 24/7 free, confidential advice service for help with personal and professional problems, which could be affecting your home life or work life, health, and general well-being. This benefit also extends to your family (available from the first day of employment)
• Personal Accident Insurance Scheme - Accidents at work and outside of work are both covered, including personal attacks and sport-related injuries.
• Charity events throughout the year – Banham is proud to be working with The Royal Marsden Cancer Charity and sponsoring The Banham Marsden March since 2010 over £13 million has been raised to make a difference for patients across the UK and the world for The Royal Marsden.

If you share our values and have the drive and enthusiasm to help us fulfil our vision, of significant growth, we would love to hear from you. Please click APPLY now to register your interest.

Banham is an equal opportunities employer providing employment to its team members and applicants without regard for their sex, gender, race, national origin, religion, age, sexual orientation, disability, or any other category protected by law.

We welcome diversity and provide equal opportunities to applicants, based on experience, talent, and qualification for the job.