Customer Service Advisor (Ad-Hoc Shifts) - Gatwick Airport

Aviation Recruitment experts Optime are searching for an experienced Customer Service Advisor to join a well-respected and successful client in Gatwick.

As a Customer Service Advisor in an Airport Consolidation and Distribution Centre, you will be the primary point of contact for valued customers. You will play a pivotal role in ensuring the smooth and efficient handling of cargo, responding to inquiries, resolving issues, and maintaining positive relationships with clients.

What’s on offer:

• Rate of pay: £12.52 per hour
• Shifts: Days (6AM – 6PM), Night (6PM – 6AM).
• Weekly Pay.
• Free Parking.

Key Duties:

• Customer Engagement: Act as the first point of contact for customers.
• Handle inquiries, requests, and concerns in a professional and timely manner.
• Build and maintain strong customer relationships through effective communication.
• Coordinate the processing and distribution of goods within the warehouse and airport.
• Monitor goods movements and update customers on the status of their shipments.
• Ensure compliance with all relevant regulations and safety protocols.
• Issue Resolution: Identify and resolve customer issues, including delays, damages, and discrepancies.
• Documentation and Reporting: Maintain accurate records of goods deliveries, ensuring proper documentation and reporting.
• Compliance and Quality Assurance: Adhere to all airport and industry regulations, including security and safety protocols.
• Customer Feedback: Collect and analyze customer feedback to identify areas for improvement.
• Collaborate with colleagues in the warehouse, logistics, and other departments to ensure seamless operations.
• Participate in team meetings and training sessions.
• To work within the operating areas, determined by the management and needs of the business.
• To ensure accurate and prompt information is passed to the Team Leader or Supervisor when requested.
• To ensure that a high standard of housekeeping is maintained in all areas of the site. Adhere to company and site policies, culture, and values.
• To undertake and implement any training provided by the company in relation to the development of the role, individual or operation.
• Support Back of House operations - Delivering/receiving retailer goods.

Requirements:

• 2 full days of training is compulsory, along with on the job shadowing and training.
• Previous experience in customer service or a related field.
• Knowledge of airport or warehouse operations is a plus.
• Driving Licence is preferable due to the location of the site.
• Strong communication and interpersonal skills.
• Excellent problem-solving abilities and attention to detail.
• Proficiency in using computer software and systems.
• Ability to work in a fast-paced and dynamic environment.
• Flexibility to work shifts, including evenings, weekends, and holidays as needed.
• Warehouse experience is beneficial but not essential.
• Ability to follow work procedures and safety rules.
• Ability to read, understand and follow directions/instructions.
• Ability to count accurately and to perform simple math calculations.
• Have appropriate hand, eye, and foot coordination to effectively use mechanical handling equipment.
• Ability to move products which may require bending, stretching, stooping, stepping, reaching, and/or lifting, in line with Health & Safety regulations.

This role is primarily Customer Service based; however, you will be required to work in the Warehouse and pick up operational duties when needed.

PLEASE NOTE: As this position is in the aviation industry, successful applicants must be able to provide 5-year checkable history.

For an opportunity to interview for this fantastic role, please submit your CV to apply!

Optime Group is acting as an Employment Business in relation to this vacancy.