Customer Service Advisor (9 Month FTC)

Chubb Deutschland GmbH; Blackburn; On-site; GBP 20,000 - 25,000; Full time

Job summary

Join a leading company in security services as a Customer Service Advisor in Blackburn. This role offers full training, allowing you to thrive in a dynamic environment while delivering top-notch customer service. Enjoy benefits like onsite parking and a pension scheme, all while working in a supportive team.

Benefits

Free Onsite Parking

Cycle to Work Scheme

Company Pension Scheme

Central Benefits Platform offering discounts

Bravo Awards recognizing outstanding contributions

Qualifications

• Excellent communication skills to build rapport.
• Eager to resolve issues on each call.
• Familiarity with multiple systems, including Microsoft platforms.

Responsibilities

• Respond to inbound calls professionally and effectively.
• Accurately record information and process requests.
• Take ownership of customer interactions.

Skills

Excellent communication skills

Solution-focused

Solid IT literacy

Calm under pressure

Open-minded and eager to learn

Job description

Are you looking to join a business that offers a genuine ‘people first’ culture?

Here at Chubb Fire & Security, we have an opportunity for a Customer Service Advisor to join our Customer Excellence Team based in Blackburn (BB1 2PR) on a 9-month fixed-term contract.

About Us, Our Culture & What We Can Offer You

Chubb Fire & Security has been protecting people and assets worldwide for over 200 years. We provide essential and innovative security systems, equipment, and services, from digital CCTV surveillance and intruder alarms to fire detection and suppression systems. Our customers range from local independent businesses to many FTSE 100 companies. Our Chubb family is extensive, with a dynamic team of over 13,000 employees globally – Together we do great things!

Our commitment to our people is to continually develop and innovate so that we grow together as your career unfolds. As part of the global API Group, we prioritize leadership and leadership development as our most powerful strategic advantage and the best way to invest in our people.

• Free Onsite Parking
• Cycle to Work Scheme
• Company Pension Scheme
• A Central Benefits Platform offering a wide variety of discounts
• Bravo Awards: Recognising outstanding contributions from all employees and encouraging excellence

What You’ll Be Doing As Customer Service Advisor

As a Customer Service Advisor within our Customer Excellence Teams, no two days will be the same, but you’ll always strive to provide the best customer service experience to all internal and external customers calling into the Contact Centre. You’re not a robot, so naturally you have the freedom to support our customers in the way you would like to be helped… With professional warmth and patience.

• Respond to all inbound calls professionally and effectively, working to response times (KPIs)
• Accurately record information, ensuring correct processing
• Take ownership of customer interactions, including recording requests
• Be proactive in identifying incidents that may affect service delivery, and comply with escalation procedures

WORKING HOURS: 37.5 hours per week | Monday to Friday | 9.00am – 5.00pm

What We Would Like You To Bring

Experience isn’t necessary as we offer full training. We value your attitude and approach—ask yourself, ‘What can I do to make a difference to this Customer?’ every time you answer a call.

• Excellent communication skills, with the ability to build rapport with customers and colleagues
• Solution-focused – eager to understand and resolve issues on each call
• Solid IT literacy – familiarity with multiple systems, including in-house portals and Microsoft platforms
• Calm under pressure – able to handle urgent calls effectively
• Open-minded and eager to learn – comfortable in a fast-paced, ever-changing environment, with support provided for your success