Customer Service Advisor - 9 Month Contract

Bluecrest Wellness; Worthing; Hybrid; GBP 18,000 - 23,000; Full time

Job summary

A health intelligence company is looking for a Customer Service Advisor in Worthing. You will support customers through various communication channels, manage inquiries, and assist with complaints. The role requires excellent communication skills and experience in a contact centre environment. Benefits include health and wellbeing perks and flexible working hour options.

Benefits

Health and wellbeing benefits

Salary exchange pension

Employee assistance programme

Retail and leisure discounts

Qualifications

• Previous experience in a contact centre service-focused role (inbound or outbound).
• Flexibility to adapt to different customer types and communication styles.
• Strong focus on first-call resolution.

Responsibilities

• Managing inbound service enquiries from customers.
• Making outbound service-related calls to existing customers.
• Assisting with and managing incoming sales enquiries.
• Providing effective support for customer complaints.
• Maintaining an industry-standard Quality Assurance score.

Skills

Listening skills

Excellent communication

Organizational skills

Customer service software

Proactive attitude

Tools

Microsoft Office

Job description

Overview

Company: Bluecrest Wellness. We’re a health intelligence company focused on making high-quality, affordable health monitoring accessible. Our mission is to empower people to take control of their wellbeing through early detection and long-term health insights. By 2028, our aim is to deliver vital health insights to over a million people every day and to be the UK’s leading health intelligence company.

Position: Customer Service Advisor

Location: Worthing, West Sussex

Contract: Full time, Temporary, 9-Month contract

Salary: £22,099.99 per year plus a competitive commission structure (pro rata depending on length of contract) plus company benefits

Reporting to: Customer Service Manager and team leaders

Role objective: Deliver outstanding service and support to customers as part of the contact centre team.

Responsibilities

• Managing inbound service enquiries from customers across B2B, B2C and Strategic Partners, across multiple channels, and identify opportunities to provide a positive experience
• Making outbound service-related calls to existing customers (e.g., re-assessment callbacks, payment chasing, customer enquiries)
• Assisting with and managing incoming sales enquiries, acting as overflow support to ensure a seamless customer experience
• Providing effective support for customer complaints at Stage 1 and Stage 2, conducting thorough investigations and delivering positive outcomes
• Taking accountability to achieve required customer interaction SLAs and current service KPIs
• Being open to coaching, feedback and service skills training
• Maintaining an industry-standard Quality Assurance score of 95%
• Adhering to ISO 9001 and internal service policies
• Engaging with customers via multiple communication channels to address inquiries and resolve issues
• Working closely with other departments to ensure customer feedback is communicated and needs are met in a timely manner

Hours

• Part-time, Temporary
• 9-month contract
• 32.5 hours per week
• Hours may fall on any day between Monday and Sunday
• Monday to Friday: 7am – 8pm; Saturday and Sunday: 8am – 5.30pm
• Weekends are rotational (approximately 2 out of 6)
• Hybrid – 1 day per week in the office

Requirements

• Previous experience in a contact centre service-focused role (inbound or outbound)
• Ability to listen attentively and identify opportunities to improve the customer experience
• Flexibility to adapt to different customer types and communication styles in a fast-paced environment
• Patience and empathy in challenging situations
• Dynamic, performance- and results-orientated
• Excellent verbal and written communication skills
• Strong focus on first-call resolution
• Proficient use of Microsoft Office and customer service software
• Strong organisational skills and a proactive attitude
• Team player mindset and professional telephone manner
• Personal integrity and pride in work; ability to work well under pressure
• Interest in health care is desirable
• All roles require satisfactory criminal record check as part of onboarding

Benefits and Other Information

• Health and wellbeing benefits as listed in the original description
• Additional benefits include salary exchange pension, employee charity sponsorship, retail and leisure discounts, home office allowance, and employee assistance programme
• Please note: role is exempt from Rehabilitation of Offenders Act 1974 and all convictions/cautions may need to be disclosed
• We are currently unable to offer visa sponsorship for this position
• We kindly ask recruitment agencies not to contact us regarding this vacancy
• Your data will be handled in accordance with our Privacy Policy