Customer Service Advisor – Omega Resource Group

Hopecompass; United Kingdom; Remote; GBP 21,000 - 25,000; Full time

Job summary

A busy company in Stroud is seeking two Customer Service Advisors to provide excellent customer service remotely. The role involves handling customer inquiries via phone and ensuring every customer feels understood and supported. Candidates should possess strong communication skills, time management abilities, and a good level of computer literacy. This permanent position offers a salary of £21,000 to £25,000 per annum plus bonuses and benefits including a healthcare plan and generous pension contribution.

Benefits

25 days holiday plus bank holidays

Ability to buy/sell holiday days

Healthcare plan

Life assurance

Generous pension contribution

Volunteering day

Qualifications

• Customer service experience required.
• Ability to prioritize workloads.
• Understanding client care-oriented approach.

Responsibilities

• Provide excellent customer service via phone.
• Be the first point of contact for customers.
• Listen and find solutions for customers.

Skills

Excellent written & verbal communication skills

Excellent time management

Good level of numeracy

Good level of computer literacy including Microsoft Office

Accuracy

Tenacity

Integrity

Job description

Position: Customer Service Advisor

Type of role: permanent

Location: Remote

Salary: £21000 to £25000 per annum plus up to £25000 bonus per year

Benefits:

Holiday of 25 days (plus bank holidays) & ability to buy/sell days, Healthcare plan, life assurance and generous pension contribution, volunteering day.

We are now seeking to recruit 2 Customer Service Advisors for a busy company based in Stroud.

This is a permanent opportunity for truly client care orientated customer service person.

Responsibilities

Provide an excellent customer service experience for all customers via phone.

You’ll be the first point of contact for the customers, and you will be expected to deliver a great experience to every customer you speak with.

You’ll take ownership of each situation, asking the relevant questions, listening, and finding a solution that leaves our customers feeling that they have been understood and supported in the best way possible.

Skill Set Required

Excellent written & verbal communication skills across a multiple channel.

Excellent time management with ability to prioritise workloads

Good level of numeracy

Good level of computer literacy including Microsoft Office packages

Accuracy, Tenacity & Integrity

If you think you are the right person for this job, please apply or contact Marta on 01453 852 542 Omega Resource Group is acting as an Employment Agency in relation to this vacancy.

Tagged as: Customer Service Advisor, Omega Resource Group, UK customer service jobs