Customer Service Advisor – Events and Weekends Away

The company is a high energy, dynamic and fast-growing events agency located in London and is one of the biggest providers of Stag, Hen, and Activity weekends in the UK.

They organise package events mainly for Stag & Hen weekends that include fun and adrenaline-based activities as the primary focus across the UK and Europe.

The Customer Service Executive will be the first point of call after a customer book.

They book go-karting, quad biking, clay pigeon shooting, cocktail making, pole dancing and pampering spa days.

The packages also include hotel accommodation, nightclub entrances, restaurant bookings and airport transfers.

Responsibilities:

• Book up hotels and activity centres and perform other general booking administration.
• Ensure the full balance is received on time and see that everything runs like clockwork up until and after the event.
• Communicating all aspects of the booking directly with the Lead Organiser.
• Utilising a variety of communication channels from email, phone, internal messaging and booking systems.

Candidate Requirements:

• Excellent confident communication skills
• Provide excellent customer service and a winning telephone manner
• Naturally inclined to please and delight customers
• A strong grasp of English language writing skills
• A strong aptitude for numbers and calculating booking balances
• Excellent organisation and multi-tasking skills
• A strong ability to resolve all booking issues
• Outgoing personality. Enjoys socialising and experiencing nightlife
• A strong work ethic and good time management keeping
• Be passionate about organising events and understand the importance of the Hen and Stag weekends

Employee Benefits:

• Base Salary + incentives for achieving customer satisfaction targets
• 20 days Holidays + Bank Holidays
• Pension arrangements
• Monthly reward celebrations for delighting customers
• Incentive vouchers for over performing and internal competitions
• Travel around the UK and Europe to test and experience the events and activities we sell