Customer Service Advisor – Established Transportation Company

Recruitment Avenue; London; On-site; GBP 23,000 - 25,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Service Advisor to join their front-line team in London. This role involves providing exceptional telephone and email support to customers, assisting them with vehicle finance and rentals. You will be the first point of contact for customer inquiries, ensuring their issues are resolved efficiently. The ideal candidate will possess strong communication skills, a friendly demeanor, and the ability to work well under pressure. Join a supportive team where your contributions will help customers achieve their goal of owning a vehicle, making a real difference in their lives.

Qualifications

• Strong communication skills and attention to detail are essential.
• Ability to work under pressure and manage time effectively.

Responsibilities

• Answering incoming calls and assisting customers with queries.
• Responding to emails and managing customer web chat.
• General office administration and data entry tasks.

Skills

Good communication skills

Attention to detail

Time management

Multi-tasking

Friendly personality

Ability to work under pressure

Job description

Job Title: Customer Service Advisor

Location: London

Salary: £23k – £25k basic

In the role of Customer Service Advisor, you will form part of the front-line customer service team, providing telephone and email support to the customer base (plus web chat when it's implemented).

Our client provides drivers with vehicle finance and short-term vehicles to rent so they can work for a well-established transportation company.

They help people who have often never owned a car before, or been declined credit, enter into an agreement where they work towards owning their own car.

Responsibilities:

• Answering incoming calls and helping customers with queries about their vehicle, hire or contract.
• Responding to incoming emails and customer web chat.
• Resolving customer issues on first response or creating cases for other staff members to resolve.
• Making outbound calls to customers to organise scheduled vehicle servicing and licence renewals.
• Communicating to customers around active insurance claims.
• General data entry keeping our fleet management and customer systems up to date.
• General office administration to include doing our weekly Amazon food and drink order, any stationary orders etc.

Requirements:

• Hard Working
• A friendly personality
• Good communication skills via email, phone, text, etc.
• Strong attention to detail
• Enjoy contributing to the team and growing with our company
• A good communicator, patient, understanding and genuinely enjoys helping customers.
• Good time management and multi-tasking skills.
• Happy to work under pressure