Customer Service Advisor – Edinburgh Airport

Recruitment Avenue; City of Edinburgh; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading rental company is seeking a Customer Service Returns Advisor at Edinburgh Airport. You'll ensure customer satisfaction by assisting with car returns, checking vehicles for damage, and providing excellent service. We offer a competitive hourly rate with a shift pattern designed for flexibility.

Qualifications

• 6 months of customer service/sales experience required.
• 4 years plus valid driving license necessary.
• Willingness to work outdoors in various weather conditions.

Responsibilities

• Greet customers and ensure their satisfaction during the rental return process.
• Inspect vehicles for damages and confirm necessary documentation is completed.
• Keep the car park organized for smooth traffic flow.

Skills

Customer service experience

Basic computer skills

Job description

Salary:£13.40ph

Location:EdinburghAirport

Contract Type: The role is a temporary rolebetween June and September 2025

As a Customer Service Returns Advisor, you will be greeting customers as they return their rental car back to Edinburgh Airport.

You will be responsible in ensuring customer satisfaction by assisting the customer in expediting the conclusion of their vehicle rental experience and making them feel valued.

In the role you will secure vehicle keys from the customer upon return and confirm necessary documentation and checks are performed as needed. Another part of the role is to ensure the car is ready for the next customer by inspecting and recording for new damages and checking petrol levels and mileage.

Shift Pattern:12 hour shift pattern so youONLY work TWO days the second week: 5 days first week and thenonly two days second week

Working Hours:4am-4pm & 10am-10pm

Responsibilities:

• Put a smile on customers’ faces when you provide them with excellent service
• Greet all customers using prescribed, appropriate dialogue as they arrive on the rental station
• Remind customer to check for personal belongings.
• Advise and review rental charges; and provide an accurate receipt to the customer.
• Inquire about service, satisfaction and document dissatisfaction.
• Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report
• Keep car park organized for ease of access and traffic flow
• Understand the damage loss report reporting procedure

Key Skills/Experience Needed:

• Must have 6 months of customer service/sales experience
• 4 years plus valid driving license
• Willingness to work outdoor in weather conditions with moderate noise level
• Basic computer skills