Customer Service Advisor (8 month Fixed Term Contract)

Oliver Bonas; London; Hybrid; GBP 22,000 - 28,000; Full time

Job summary

A leading company known for its customer focus is seeking a Customer Service Advisor on an 8-month fixed-term contract. The role involves responding to customer queries, providing support in a hybrid work environment, and ensuring high customer satisfaction. Candidates should have strong communication skills and previous customer service experience.

Benefits

Employee discount up to 50% off products

Flexible holiday of 30 days pro rata

Free access to onsite gym

Annual discretionary profit related bonus

Free access to employee assistance programme

Qualifications

• Previous experience in customer service is essential.
• Adaptable and willing to embrace new ideas.
• Ability to handle challenging customer conversations.

Responsibilities

• Answer customer queries in a timely manner.
• Provide exceptional customer service and support.
• Log and track all customer contacts following protocols.

Skills

Strong written and verbal communication skills

Ability to manage and prioritise queries

Calm and patient nature

Organisational skills

Job description

Customer Service Advisor (8 month Fixed Term Contract)

Join to apply for the Customer Service Advisor (8 month Fixed Term Contract) role at Oliver Bonas

Customer Service Advisor (8 month Fixed Term Contract)

3 days ago Be among the first 25 applicants

Join to apply for the Customer Service Advisor (8 month Fixed Term Contract) role at Oliver Bonas

We are looking for a Full Time Customer Service Advisor to join Team OB in our Support Office on an 8 month fixed-term contract. This role will be 37.5 hours per week, working Tuesday (8.00 - 16.30), Wednesday (10.30 - 19.00), Thursday (8.00 - 16.30), Friday (8.00 - 16.30) &, Saturday (9.30 - 18.00).

As a Customer Service Advisor at OB, you will be responsible for the customer experience, being on hand to answer and listen to any questions, queries, compliments or concerns.

You will respond to our customers effectively following the customer service procedures, providing exceptional service as well as meeting targets and deadlines.

Excellent customer service is at the heart of Oliver Bonas and achieving and maintaining excellence is at the heart of the Customer Service team.

Our Support Office is based in Tolworth, near Chessington, only a 30-minute journey from London Waterloo. We offer hybrid working which is 3 days in the office, and 2 working from home each week.

More About The Role

OBs Customer Service Advisors will:

Answer customer queries (Omnichannel environment) in a timely manner

Support aspects of the customer experience from product queries and store opening hours to delivery, tracking and customer aftercare.

Provide exceptional customer service and admin support.

Build strong working relationships with internal teams.

Take payment over the phone and processing customer returns through in-house systems.

Log and track all customer contact, following customer ticketing protocols and updating order statuses.

Check product stock levels online and in store and where necessary, ordering internal transfer requests to meet customer requests.

Use a variety of IT systems effectively, ensuring data integrity.

Collaborate within the team to clarify facts, exchange information, or resolve enquiries and issues.

Deal with customer data ethically and in accordance with the GDPR requirements.

Bonas Benefits

Generous employee discount up to 50% off all OB products

Free access to our 24 hour employee assistance programme with Care First offering financial, emotional and vocational support

Flexible holiday 30 days pro rata (including bank holidays) increasing to 35 days with length of service

Annual discretionary profit related bonus scheme

Auto-enrolment into our pension plan

Free access to our onsite gym

Cycle to work scheme

Refer a Friend incentive

Quarterly free lunch

Enhanced maternity, paternity, adoption and shared parental leave

Equity, Diversity and Inclusivity Voice network and EDI team

Mental Health First Aider support

Education and support throughout Looop eLearning platform

What We Look For

Previous experience within a customer service role is essential.

Ability to manage and prioritise a variety of queries.

Strong written and verbal communication skills

Calm, patient, and helpful and positive nature.

Organised with the ability to multi- task.

Continuous improvement mind set which will be evidenced in the improvement of customer centric measures.

Adaptable to change and willing to embrace new ideas.

Ability to handle challenging conversations with customers and diffuse the situation.

Ability to Work in Fast-Paced Environment

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Contract

Job function

• Job function

  Customer Service

• Industries

  Administrative and Support Services

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