Customer Service Advisor - 6 Posts - GLA14015

Glasgow; Glasgow; Hybrid; GBP 22,000 - 26,000; Full time

Job summary

A local council in Scotland is seeking a full-time Customer Service Advisor to join their Customer and Business Service team. The role involves managing customer calls, providing support for various services, and ensuring excellent service delivery under pressure. Candidates should possess strong communication skills and be adaptable to meet business needs. This position offers hybrid working options and comprehensive training.

Qualifications

• Strong communication skills and ability to handle calls efficiently.
• Experience in customer service or related fields is advantageous.

Responsibilities

• Handle incoming customer calls and inquiries.
• Support a variety of GCC services as needed.
• Participate in training and adhere to guidelines.

Skills

Excellent telephone manner

Ability to multi-task

Flexibility

Work under pressure

Job description

Job Description

We invite applications for an exciting and varied role as a full-time (35 hours per week) Customer Service Advisor working within the busy Customer and Business Service team.

The successful candidate will have an excellent telephone manner, the ability to multi-task and be flexible and be able to work under pressure. Your day will be varied from call handling and supporting a variety of GCC services.

Comprehensive training and continuous supervisory support will be provided.

Hybrid working is available in this role. If you're shortlisted for the post we look forward to telling you more about our approach to ensuring needs of the business are met along with flexibility to manage and maintain your work life balance.

Application Packs

The following alternative Application Packs can be requested in other format for example, Braille, Audio and other languages. To request an alternative Application Pack please phone [phone]. Packs will be posted out to you 2nd class within 3 working days of receiving your telephone request. Please note the closing date of the job advert if requesting this to ensure that you give yourself plenty of time to complete your application form and return to us.

Further Information

Please note that Glasgow City Council is currently completing a Job Evaluation exercise and introducing a new pay and grading structure which may impact on current salaries quoted in job adverts, see

GCC Job Evaluation

For further information about working for us please refer to our website GCC HR Policies