Customer Service Advisor - 6 Posts

Glasgow; Glasgow; Hybrid; GBP 20,000 - 28,000; Full time

Job summary

A local government organization in Glasgow is seeking a full-time Customer Service Advisor to join the busy Customer and Business Service team. The ideal candidate will have excellent communication skills and the ability to handle various responsibilities, including call handling and supporting GCC services. The role offers hybrid working and comprehensive training to ensure a supportive work environment.

Qualifications

• Ability to handle calls effectively and support various GCC services.
• Comprehensive training and supervisory support provided.

Responsibilities

• Handle customer calls and assist with a variety of services.
• Work flexibly to meet team needs.
• Ensure high customer service standards.

Skills

Excellent telephone manner

Multi-tasking

Flexibility

Ability to work under pressure

Job description

We invite applications for an exciting and varied role as a full-time (35 hours per week) Customer Service Advisor working within the busy Customer and Business Service team.

The successful candidate will have an excellent telephone manner, the ability to multi-task, be flexible, and work under pressure. Your day will be varied, including call handling and supporting a variety of GCC services.

Comprehensive training and continuous supervisory support will be provided.

Hybrid working is available in this role. If you’re shortlisted for the post, we look forward to sharing more about our approach to meeting the needs of the business and supporting your work-life balance.

Application Packs

Alternative Application Packs can be requested in formats such as Braille, Audio, or other languages. To request an alternative, please call 0141 287 1054. Packs will be posted via second class within 3 working days of your request. Please note the job advert closing date to ensure timely application submission.

Further Information

Note that Glasgow City Council is currently completing a Job Evaluation exercise and introducing a new pay and grading structure, which may impact current salaries quoted in job adverts. For more information about working for us, please visit our website GCC HR Policies.