Customer Service Advisor - 6 Month Fixed Term Contract

Yorkshire Building Society; Inverness; On-site; GBP 24,000 - 30,000; Full time

Job summary

A community-focused financial service provider in Inverness is seeking a Customer Service Advisor for a 6-month fixed-term contract. The role involves supporting members in finding suitable products and services, facilitating conversations across various channels, and providing exceptional customer service within a collaborative team. The position offers a flexible working environment, training, and personal development opportunities.

Benefits

25 days holiday plus Bank Holidays

Bonus opportunity up to 15%

Pension contribution up to 11%

Access to private medical insurance

Self-service benefits portal access

Qualifications

• Challenging yourself to go the extra mile for colleagues and members.
• Demonstrating exceptional adaptability and thriving in dynamic environments.
• Understanding the importance of diverse skills, experiences, and opinions.
• Building and maintaining strong, positive connections with members and colleagues.
• Dedication to continuous self-development and becoming an expert on products and services.

Responsibilities

• Support members in finding the right products and services.
• Facilitate conversations through branches, phone, and online.
• Provide exceptional customer service in a close team dynamic.

Skills

Exceptional adaptability

Strong empathy

Digital literacy

Relationship management

Growth mindset

Job description

Overview

Customer Service Advisor - 6 Month Fixed Term Contract in Inverness, United Kingdom.

About the Role

As a Customer Service Advisor you\'ll:

• Get to know our members and support them in finding the right products and services that can provide Real Help With Real Life - whether that\'s saving for a gap year trip, buying a first home, or anything in between.
• Facilitate great conversations confidently through channel of choice, as you support our members in branch, over the phone and with the operation of their accounts online.
• Forget sales targets, and enjoy the freedom to do what\'s right.

Here at YBS no two branches are the same; they each have their own characteristics and qualities that make working there special. Here is what the hiring manager had to say about Inverness Branch.

"We are looking for a candidate to join our small, highly engaged, and efficient team of customer consultants. Being a smaller team, we can provide increased engagement, close collaboration and focused management allowing us to spend more time to support and develop our team members whilst providing exceptional customer service in a close team dynamic. Our branch is located in the middle of the city centre with many local amenities on our doorstep including several car parks within walking distance of the branch."

About You

Being part of the team isn\'t about being a whizz in financial services, or about having lots of customer service experience. Instead, it\'s about:

• Challenging yourself to go the extra mile for your colleagues and our members, to help us grow and achieve our business objectives.
• Demonstrating exceptional adaptability, thriving in dynamic environments, and embracing change with a positive attitude.
• Understanding why it\'s important to celebrate different people with different skills, experiences, and opinions.
• Displaying strong empathy, understanding and addressing the needs and feelings of others to foster a supportive and collaborative work environment
• Exceptional relationship management skills, capable of building and maintaining strong, positive connections with our members and colleagues alike
• Demonstrating a growth-mindset and making the most of the training and development we offer.
• Display strong digital literacy skills by using various digital tools and technologies to enhance productivity and efficiency
• Having the ambition to become a leading expert on our products and services.
• Be dedicated to continuous self-development to stay future-ready

About Us

At YBS we don\'t have shareholders, we have members. We care about people and that includes you. So here, you\'ll be respected for who you are, you\'ll be able to bring your whole self to work, and you\'ll have everything you need to build a long and rewarding career.

Flexibility. We offer a range of flexible working options without unsocial hours, which can help you find a healthy work-life balance. Whether it\'s finishing early for an appointment or fitting your studies and hobbies in around your working hours, we can help make it work for you. We\'re happy to talk flexible working and you can reach out to us anytime during the recruitment process to discuss this.

Development. We want you to feel challenged here. Whatever your ambitions, we\'re committed to helping you develop your skills and move ahead in your career journey. From day one, we\'ll set you up for success with a brilliant induction and full training plan, all designed to get you up to speed quickly.

Inclusivity. We\'re passionate about creating an inclusive environment where everyone is welcome and able to be themselves. If you\'ll go the extra mile to help our members, you\'ll fit right in and feel you belong here.

About our Benefits

We offer lots of fantastic rewards that you can make the most of in and out of work, including:

• Holiday. You\'ll get 25 days plus Bank Holidays, as well as the option to buy up to a further 5 days.
• Bonus. At YBS we work collaboratively and share in our success together, so when we reach our goals we\'re all rewarded with an on target bonus of 7% of eligible pay (with the opportunity to earn up to a maximum 15%).
• Pension. We know how important it is to save towards the future, that\'s why we\'ll contribute up to 11% into your YBS pension.
• Healthcare. Health and wellbeing are an important part of life at YBS; you\'ll have access to a range of health benefits to suit your life including private medical insurance, dental and healthcare plans.
• My Benefits. When you join YBS you\'ll have access to our self-service benefits portal, where you can access a range of retail, hospitality and health discounts

Ready to apply?

Great with people? Then we think it would be great to meet you. Apply now.