Customer Service Advisor- 4 On 4 Off

APCOA PARKING UK; Wigan; On-site; GBP 26,000; Full time

Job summary

A leading company in the parking industry is looking for a Customer Service Advisor for their Wigan location. The ideal candidate will thrive in a fast-paced environment, showcasing excellent communication and problem-solving skills. Offering a 4 on 4 off shift pattern, training opportunities, and various employee benefits, this role promises a supportive atmosphere aimed at fostering success and potential. If you're motivated and passionate about customer service, apply today!

Benefits

Full uniform

Training and development

Company Pension

Employee Discount Scheme

Once monthly free staff lunch

Free parking

Qualifications

• Experience in customer service is essential.
• Able to build positive relations and communicate effectively.
• Must be self-motivated and able to multi-task.

Responsibilities

• Answer customer inquiries via phone and email.
• Advise customers using knowledge of processes and policies.
• Perform clerical tasks in alignment with KPIs.

Skills

Customer service experience

Interpersonal skills

Problem solving skills

Organizational skills

Initiative

Reliability

Tools

Excel

Job description

The Role

Customer Service Advisor - Wigan - 40 hours; 4 on 4 off -£25396.80 per annum.

Shift Pattern :

• Working 4 days out of 7 - Inclusive of weekends.
• 4 x 12 hour shifts, 4 days off and this will repeat. (Will not be 4 set days)
• Working hours between 8AM - 8PM
• 1x Hour Lunch, 2x 20 minute break
• 8 Week Rota Basis

National Control Room (Days)

Do you have customer service experience?
Are you a good communicator?

An exciting opening has arisen for a Customer Service Advisor to join our friendly team based in the customer service centre in Wigan. If you thrive in a fast-paced atmosphere, are organised, and have an eye for detail, then this role is made for you! We are passionate about the service provided and most of all take pride in our people.

We are looking for an excellent team player with great communication skills who thrives under pressure and with the aptitude to multi-task. Could this be you?

What will you do?

• Answering customer enquiries via telephone and email in line with APCOA service level standards (training provided)
• Use knowledge of processes, laws, and policies to advise customers.
• Undertake clerical tasks in line with KPIs and within SLAs.

(This list is not exhaustive and is subject to variation as the contract requires)

What will you bring?

• Customer service experience
• Interpersonal skills, with the knack to build positive working relations.
• Competence to prioritise work, multi- task and maintain organisation.
• Uses initiative, looks for positive outcomes.
• Self motivated with a pro-active nature
• Positive behaviours with colleagues and customers.
• Excellent problem solving skills.
• Punctual and reliable.
• Knowledge of excel.

What is on offer to you?
4 on 4 off shift work (08:00 - 20:00)
Full uniform
Training and development
Company Pension
Employee Discount Scheme
Once monthly free staff lunch
Free parking

Does this opening sounds like a fit for you?

Apply now and a member of the APCOA recruitment team will be in touch with you.

APCOA is a fair place to work regardless of age, race, gender or level in the business. Offering a exciting work atmosphere where successes are shared. With challenging projects and an atmosphere of fostering and support. Staff have the training prospects to fulfil their potential while aiming for excellence in their work.