Customer Service Advisor (4 on 4 off)

Adecco; London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading security organisation in Enfield is looking for a Call Centre Operator. The role involves supporting frontline officers, logging incidents, and managing calls in a fast-paced environment. Candidates should have experience in customer service and strong IT skills. This is a full-time position with a competitive hourly rate and a temporary contract. Flexible shift patterns include nights and weekends.

Benefits

Ride to Work Scheme

Employee Assistance Programme

Credit Union

Employee of the Month/Year recognition

Qualifications

• Experience in customer service, ideally within a busy call centre or control room.
• Strong IT skills for navigating different systems and databases.
• Excellent written and oral communication skills.

Responsibilities

• Provide support to frontline officers and handle various operational activities.
• Log incidents and communicate with relevant teams swiftly.
• Prioritise calls and alarms, resolving or escalating as necessary.

Skills

Customer service experience

Strong IT skills

Excellent communication skills

Ability to handle pressure

Job description

We are currently looking for a talented Call Centre Operator to join a leading security organisation in Enfield ??

Enjoy a competitive hourly rate starting from £12.50, temp to perm contract, and full-time working pattern!

Our client is a dynamic and modern organisation dedicated to providing top-notch security solutions. With an outstanding reputation in the industry, they are trusted to safeguard premises across various sectors. Their team is built on professionalism, reliability, and a commitment to excellence! ?️?

4 shifts on 4 shifts off (days nights and weekends)

? What will you be doing? ?

As a Control Room Operator, you will play a vital role in their 24/7 operations. You'll use your exceptional communication skills to coordinate with officers and clients via phone and email. Being a fast-paced and busy role, you'll need to stay focused and agile. ??

? What will your responsibilities be? ?

Provide support to frontline officers and handle various operational activities.
Log incidents and communicate with relevant teams swiftly.
Prioritise calls and alarms, resolving or escalating, as necessary.
Maintain accurate records and update databases efficiently.
Prepare end-of-shift reports for the technical services department. ??? Do you have what it takes? ?

Experience in customer service, ideally within a busy call centre or control room.
Strong IT skills for navigating different systems and databases.
Excellent written and oral communication skills, adapting to diverse audiences.
Ability to handle urgent situations and individuals under pressure.
Flexible to work various shifts, including nights. ??? What's in it for you? ?

Ride to Work Scheme ?
Employee Assistance Programme ?
Credit Union ?
Employee of the Month/Year recognition ?? Don't miss out on this exciting opportunity! Apply now! ?

Our client are an equal opportunities employer. Diversity and inclusivity are at the heart of our organisation. ?

#ControlRoomOperator #SecuritySolutions #JobOpportunity #JoinOurTeam #Enfield #NorthLondon

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website

Job Info

Job Title:

Customer Service Advisor (4 on 4 off)

Company:

Location:

Posted:

Aug 11th 2025

Closes:

Sep 11th 2025

Sector:

Customer Services

Contract:

Temporary

Hours:

Full Time

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