Customer service Advisor - 4 days WFH

Pertemps; Belfast; Hybrid; GBP 20,000 - 25,000; Full time

Job summary

A leading recruitment agency is hiring customer service advisors in Belfast. The role includes handling customer queries, providing support, and updating systems. This position offers competitive salary around £24,500 with training provided. It involves working onsite once a week and remotely for the rest, with opportunities for career progression.

Benefits

Comprehensive training

Opportunities for career progression

Qualifications

• Experience in customer service roles preferred.
• Ability to communicate effectively with customers.
• Flexibility to attend interviews and adapt work hours if necessary.

Responsibilities

• Serve as the primary contact for customer queries.
• Handle calls and provide timely assistance to customers.
• Update CRM systems to prevent repeat inquiries.

Skills

Customer service

Communication

Problem-solving

Tools

CRM systems

Job description

Overview

We are currently recruiting for a number of customer service advisors to work for one of the UKs largest Contact centre companies.

This role will be working onsite 1 day per week and from home the other 4 days – All equipment provided

Salary: This role pays a salary of around £24,500

You will be based out of their office in Belfast representing my client and offering a world class service to their customers who are a leading household name.

This is a great opportunity to join the Call Centre world, gain full extensive 4 week training and embed yourself within a marketleading company with opportunities to progress for the right candidates demonstrating the right skills and attitude.

Interview will be taking place over the coming weeks, so you must have some flexibility to attend an interview.

The role

• You will be the direct contact for my clients customers, dealing with any queries they may have within a timely manner.
• Taking calls to help customers
• Making customer aware of any changes to manage their expectation
• Working to targets to ensure all customer calls are answered within SLA target, and ensuring your call quality is at a high standard
• Update CRM systems to ensure no repeat calls and to allow customer to speak to anyone regarding their query

There are a number of permanent positions available.