Customer Service Advisor - 30 Hrs

WHITE STUFF; United Kingdom; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking a passionate Customer Services Advisor to enhance customer experiences through effective communication. This role involves engaging with customers via phone and digital channels, ensuring every interaction reflects the brand's ethos and values. With a friendly and flexible work environment, you will enjoy perks such as generous holiday allowances, staff discounts, and ongoing training. If you thrive in a sociable team atmosphere and are dedicated to delivering exceptional service, this opportunity is perfect for you.

Benefits

Up to 25 days holiday plus Bank Holidays

50% Staff Discount

2 Charity Days Per Year

2 Duvet Days Per Year

Relaxed and friendly working environment

Vibrant team atmosphere

Free parking onsite

Great transport links

Ongoing training and development

Qualifications

• Experience in effective customer communication via phone and digital channels.
• Strong interpersonal skills and attention to detail are essential.

Responsibilities

• Provide exceptional customer service via telephone and digital channels.
• Promote the brand values in a professional manner at all times.

Skills

Customer Communication

Social Media Understanding

Interpersonal Skills

Attention to Detail

Positive Attitude

Job description

White Stuff was established in 1985 through a simple idea. This idea grew and now we have shops and concessions in the UK and internationally, selling women's and men's clothing as well as beautiful accessories and homeware. Our original prints (all designed in house), intricate details and considered design touches reflect our personality and make us subtly distinctive.

Our people are at the heart of our brand, constantly moving and driving us forward. We're sociable, talented, and like-minded and we're not hierarchical or political in how we do business. We encourage entrepreneurial ideas and accountability at all levels.

Please note this is not a fully remote position. You will be based in our Leicester office on Grove Park Monday to Friday working 09:00-15:30 with a half hour unpaid lunch break. You will be scheduled to work 1 weekend day in 3 on a rotational basis. Weekend working is from home; therefore, a reliable internet connection is required.

Who you are:

A White Stuff Customer Services Advisor is passionate about ensuring every customer has the best possible experience when contacting White Stuff.

Knowledge and Experience:

1. Experience of communicating with customers effectively via the Telephone and digital channels.
2. An understanding of social media in a customer service environment.
3. Excellent communication and interpersonal skills.
4. Exceptional attention to detail.
5. Cheerful disposition with a flexible and positive approach to work and others.
6. To demonstrably promote the White Stuff brand, ethos, and values in a professional and friendly manner at all times.

Primary Objective of the Job:

Responsible for providing amazing customer service to our customers via the telephone and digital channels.

What we will offer you:

1. Up to 25 days holiday plus Bank Holidays
2. 50% Staff Discount
3. 2 Charity Days Per Year
4. 2 Duvet Days Per Year
5. Relaxed and friendly working environment
6. Vibrant team atmosphere
7. Free parking onsite
8. Great transport links
9. Ongoing training and development