Customer Service Advisor- 3 On 3 Off

Apcoa Parking; Wigan; On-site; GBP 25,000; Full time

Job summary

A leading parking management company in Wigan is looking for a Customer Service Advisor to join their team. The role involves responding to customer inquiries via phone and email and requires customer service experience and strong communication skills. The position includes a 3 on 3 off shift pattern, offering a salary of £24,444.42 per annum with various employee benefits including training and development opportunities.

Benefits

Full uniform

Training and development opportunities

Company pension

Employee discount

Monthly staff lunch

Free parking

Qualifications

• Customer service experience is essential.
• Strong communication and interpersonal skills are required.
• Proactive and positive attitude expected.

Responsibilities

• Respond to customer inquiries via phone and email.
• Advise customers using knowledge of processes and policies.
• Perform clerical tasks aligned with KPIs and SLAs.

Skills

Customer service experience

Strong communication skills

Problem-solving skills

Knowledge of Excel

Job description

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Customer Service Advisor - 3 On 3 Off, Wigan

Location: Wigan, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: f80091f482e3

Job Views: 3

Posted: 01.08.2025

Job Description:

Customer Service Advisor - Wigan - 38.5 hours; 3 on 3 off - £24,444.42 per annum.

Shift Pattern:

• Working 3 days out of 7 - inclusive of weekends.
• 3 x 12-hour shifts, 3 days off, repeating (not fixed days).
• Hours between 8 AM - 8 PM.
• 1-hour lunch, 2 x 20-minute breaks.
• 8-week rota basis.

Role Overview:

Join our friendly team in Wigan as a Customer Service Advisor. If you thrive in a fast-paced environment, are organized, and detail-oriented, this role is for you! We value excellent service and pride in our team.

Key Responsibilities:

• Responding to customer inquiries via phone and email per APCOA standards (training provided).
• Using knowledge of processes, laws, and policies to advise customers.
• Performing clerical tasks aligned with KPIs and SLAs.

Candidate Requirements:

• Customer service experience.
• Strong communication and interpersonal skills.
• Ability to prioritize, multitask, and stay organized.
• Proactive, motivated, and positive attitude.
• Problem-solving skills.
• Punctuality and reliability.
• Knowledge of Excel.

Benefits:

• 3 on 3 off shift schedule (08:00 - 20:00).
• Full uniform, training, and development opportunities.
• Company pension, employee discount, monthly staff lunch, free parking.

If interested, apply now to join our team. APCOA values diversity and offers a supportive environment for all employees.