Customer Service Advisor / 28k / Dargan

VanRath; Belfast; On-site; GBP 28,000; Full time

Job summary

A leading recruitment agency is seeking a Customer Service Admin in Belfast. You will assist customers through various channels, resolve queries effectively, and work closely with different departments. Essential criteria include a drivers license and GCSE Maths and English. This role offers a salary of £28,000 plus benefits and is a full-time position from Monday to Friday.

Qualifications

• Drivers License required due to location.
• Must have strong communication skills.
• Ability to learn new systems quickly.

Responsibilities

• Assist customers with requests via web chat, email and phone.
• Resolve queries or complaints swiftly.
• Work across departments to find solutions.

Skills

Strong communication and empathy skills

Ability to multitask

High level of accuracy

Education

GCSE Maths and English at Grade C or above or equivalent

Job description

VANRATH are delighted to be assisting a leading Digital Print organisation with the recruitment of a Customer Service Admin. This is an award winning employer with a fantastic reputation and focuses and staff progression.

Location: Dargan Crescent

Salary - £28,000 + Benefits

Hours - Mon-Fri- 09:00-17:00

Responsibilities:

• Using our bespoke IT systems and product knowledge to help with customer requests in a friendly, professional and empathetic manner, via web chat, email and phone.
• Gain extensive knowledge of our products and services that we offer.
• Be able to quickly resolve any queries or complaints including arranging reprints and being able to give clear solutions to customers issues.
• Ensure that all customer enquiries and complaints are followed up and dealt with promptly and using emotional intelligence.
• Work with our different departments to get solutions to customer issues or where you see possible improvements.
• Work with couriers to deal with delivery issues.
• Be driven to always achieve and maintain top quality customer service levels.
• Any other reasonable duties as required, or at the request of management.

Essential Criteria:

• Drivers License due to the location of the role (Dargan Cresent)
• GCSE Maths and English at Grade C or above or equivalent.
• Strong communication and empathy skills, with the ability to use a range of communication styles to provide a personal approach.
• Must have a high level of accuracy, to be able to effectively multitask and manage your own workload.
• The ability to learn new systems and processes quickly.

Desirable Criteria

• 1+ years' experience of working in a sales or customer service environment including resolution of complaints.
• Previous experience in the print industry.

For further information on this opportunity, or any other jobs in Belfast or wider Northern Ireland, please apply via the link below or contact PhilDoherty or 02890 330 250 in the strictest confidence.

''Excellent recruitment service. VANRATH helped me secure a new role within days of first contact and the team couldn't be more helpful and responsive since I began my new position. Would highly recommend that anyone looking for employment registers with VANRATH as they are head and shoulders above other agencies that I have dealt with.

''I very much enjoyed my experience with VANRATH. They were great to work with, very friendly and efficient and streamlined everything for me so I had the least amount of stress as I went in for interviews. Looking forward to starting in my new role!''

''Had a great experience with Vanrath. Being new to Northern Ireland, they made me feel very welcome. The team provided lots of tips and support for job opportunities. Would thoroughly recommend the Vanrath team!''