Customer Service Advisor

Halo Accident Repair Centre Ltd; York; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading accident repair group is seeking a Customer Journey Specialist for their new centre in York. The role involves vehicle inspections, administration, and assisting in transport planning. Candidates must be self-motivated, detail-oriented, and able to support team efforts for high-quality service. The position offers a competitive benefits package including gym discounts and career progression opportunities.

Benefits

Accredited Living Wage Employer

Employee assistance programme

Health and wellbeing apps

Cycle scheme

Gym discounts

Retail and restaurant discount

Life Insurance

Health Insurance

25 days holiday plus public holidays

Career progression opportunities

Pension contributions

Modern working environment

Qualifications

• Full UK Driving License required.
• Able to complete tasks efficiently and effectively.
• Keen to support others in a team environment.

Responsibilities

• Inspect and assess vehicle damage.
• Liaise with customers and conduct administrative duties.
• Plan logistics and transport effectively.
• Maintain a clean and organized working area.

Skills

Self-motivated

Enthusiastic

Organised

Team player

Attention to detail

Job description

Overview

We are looking for a Customer Journey Specialist to join our BRAND NEW Accident Repair Centre in York. This will be our 37th site! The position is a high-profile role within the business. The post holder will ensure all customer vehicles are collected and delivered in an efficient, timely and professional manner and provide an exceptional standard of customer service at all times.

Take at look at what you will be doing here [https://youtu.be/jdp_-KpIZE8?si=14uosjC67JDSKZSj].

Halo is the industry leading UK-based accident repair group, with 36 established accident repair centres across the UK and we are still growing. Partnered with IRS (Intelligent Repair Services) based in Germany, who are the largest provider of accident claim services in Europe, this partnership provides Halo with an unrivalled platform and the resource for excellent training, development and employee packages. Halo is well known within the insurance industry for having high performing people. We are a people-thinking business, and our teams and centres provide extraordinary results. We offer an excellent package and environment.

We are committed to promoting equality of opportunity for all job applicants. Throughout the recruitment process we want all candidates to be at their best. We are an inclusive workplace, where staff respect one another, feel valued for their differences and can be themselves.

Responsibilities

• Inspecting vehicles and assessing damage; taking clear photos throughout.
• Administration duties, including liaising with customers.
• Logistical planning and transport planning.
• A clear, methodical and clean working area which is to be maintained at all times.
• Adhere to all areas of Health and Safety and report any issues as a matter of urgency.
• Liaising with the workshop staff to get vehicles through the workshop as efficiently and effectively as possible.
• Performing all other ad hoc administrative duties as allocated by the Bodyshop Manager.
• Supply a positive and enthusiastic approach to your working day at all times.
• Collecting and delivering vehicles and observing all highway laws including speed restrictions when needed.
• Full UK Driving License.
• Self-motivated, enthusiastic and organised with a keen eye for detail.
• Keen to support others and be a cooperative team player.
• Handle all jobs with due care and attention.
• Able to complete work from start to finish within the time frame given to a high standard.

Benefits

• Accredited Living Wage Employer
• Employee assistance programme for you and your family
• Health and wellbeing apps
• Cycle scheme
• Gym discounts
• Retail and restaurant discount and cashback
• Life Insurance
• Health Insurance
• virtualGP
• Enhanced family friendly pay such as maternity and paternity
• Free fruit and pizza
• Refer a friend bonus incentive
• Employee recognition rewards
• Team Event Budget (do something fun together!)
• Discounted LV insurance
• Get appreciated for your time with paid breaks
• 25 days holiday plus public holidays
• We invest in YOU with opportunities for career progression
• Pension contributions
• Work within a modern and clean working environment
• And we are always open to hearing what our people want!