Customer Service Advisor

The Business Connection; Wrexham; On-site; GBP 25,000; Full time

Job summary

Join a dynamic global organization as a Customer Service Advisor in Wrexham, where you will deliver exceptional service to valued customers. This role involves managing customer accounts, answering queries, and ensuring timely order processing. Enjoy a supportive work environment with a focus on technology and customer satisfaction. You will receive a competitive salary, generous holiday allowance, and various benefits including a pension scheme and private medical insurance. If you're passionate about customer service and eager to make a difference, this is the perfect opportunity for you.

Benefits

23 days holiday plus Bank Holidays

Company pension scheme

Private medical insurance

Life assurance

Staff canteen

Free on-site parking

Qualifications

• Strong customer service skills and experience in problem-solving.
• Excellent communication skills, both written and oral.

Responsibilities

• Provide first-class customer service through proactive calls and order input.
• Manage accounts and communicate effectively with customers.

Skills

Excellent telephone manner

Customer service experience

Problem-solving skills

Computer skills

Flexibility

Written communication skills

Oral communication skills

Organizational ability

Self-motivated

Team working

Job description

Customer Service Advisor

Location: Wrexham

Salary: £24,600

The Customer Service Advisor will be joining a global organisation, based within their modern UK headquarters. The company prides itself on maximising the latest technology, knowledge, and business approach to deliver a first-class customer experience.

You will be rewarded with 23 days holidays, plus Bank Holidays; company pension scheme; private medical insurance and life assurance; staff canteen and free on-site parking.

Role Purpose: The purpose of the role is to provide first-class customer service to loyal and valued customers, through proactive calls, input of orders, and answering technical queries should they arise.

Working Hours: Monday to Friday 8.45am-5.15pm or 9am – 5.30pm with 1 in 6 Saturdays paid at overtime.

Main Responsibilities:

• To ensure KPI for incoming calls is reached.
• Proactively manage the account, ensuring that delayed orders and breakages are chased and communicated effectively and accurately to customers.
• Liaising with Section Leader to ensure that any complaints are dealt with effectively and in a timely manner.
• To answer technical questions relating to products.
• Communicate product/service/promotions prior to launch.
• Ensure that all orders are input on the same day as received.
• Through proactive retention calls to actively encourage non-active customers/potential customers to return.
• Proactively keep up to date with both the company and competitors’ product and service offer.
• To provide support with data entry of orders.

Qualifications/Experience/Skills:

• Excellent telephone manner.
• Experience of dealing with customers.
• Experience of problem solving.
• Computer skills, able to pick up new systems quickly.
• Flexibility.
• Excellent written and oral communication skills.
• Strong organisational ability.
• Focused, self-motivated, and pro-active.
• Willingness to go “the extra mile” and to learn new skills.
• Team working.
• Results driven.

We are an equal opportunities agency and welcome applicants from all backgrounds.

We are acting on behalf of the client as an Employment Agency in relation to this vacancy.