Customer Service Advisor

Lloyd Recruitment - Epsom; Wrexham; On-site; GBP 24,000 - 26,000; Full time

Job summary

A leading recruitment agency in Wrexham is seeking a Customer Service Advisor to assist house owners, tenants, and landlords with various property-related queries. Responsibilities include managing calls, booking appointments, and updating systems. The ideal candidate is a confident communicator with strong problem-solving skills and the ability to multi-task. This position offers a salary of £24,570 per annum, increasing based on performance, alongside benefits such as 33 days of holiday and training support.

Benefits

£24,570 salary

Career progression

33 days holiday

Free parking onsite

Training courses funded

Pension

Qualifications

• Keen to help resolve problems through positive customer service.
• Ability to multi-task especially during busy periods.

Responsibilities

• Take down details of the specific situation and update the system accordingly.
• Booking in appointments.
• Transferring calls to the wider business as needed.

Skills

Confident communication

Problem resolution

Multi-tasking

Job description

Overview

Customer Service Advisor

Working as part of a busy customer service team, you'll be provided with all the training you need to "jump on" the phones, and help house owners and tenants, commercial landlords and industrial property owners and developers, with a range of queries and updates on repairs that are being / need to be carried out on their properties. You'll need to be a confident communicator, keen to help resolve problems through positive customer service and able to multi-task especially during busy periods.

Responsibilities

• Each call will require you to take down details of the specific situation, updating the system accordingly
• Booking in appointments
• Transferring calls through to the wider business if needs be

Finer Details

• £24,570 per annum - increasing to £26,000 depending upon individual performance.
• 33 days holiday
• Free parking onsite
• Career progression
• Training Courses funded to support Professional Development
• Pension
• Core hours are 9-5.30pm - however during winter months, they are open from 7.00am - 8.00pm, and the team work on split shifts to cover these hours. You'll also need to be prepared to work 1 weekend day per month (on a rota basis).
• If you feel that you match the above, don't hesitate to send us your CV for consideration.
• Refer a friend and earn a retail voucher worth up to £500!
• Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion.
• By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you.
• Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.
• KW 15159