Customer Service Advisor

Winsearch; Wrenthorpe; Hybrid; GBP 40,000 - 60,000; Part time

Job summary

A major retailer of party and gifting products is seeking a Customer Service Advisor for a temporary role in Wakefield. This hybrid position offers £12.25 per hour for 37.52 hours per week. Ideal candidates will flexibly handle customer queries through various channels, ensuring great service delivery in a fast-paced environment. Previous customer service experience and strong communication skills are essential. Full training provided.

Qualifications

• Previous experience in a Customer Service, Call Centre or Contact Centre environment is essential.
• Experience in a fast-paced environment is essential.
• Confident communicator with excellent written and verbal skills.

Responsibilities

• Respond to customer enquiries by phone, email, and live chat.
• Support both retail and online customers with orders, deliveries, and returns.
• Maintain high service standards and meet performance KPIs.

Skills

Customer Service Experience

Verbal Communication

Written Communication

Multitasking

Microsoft Outlook

Microsoft Excel

Team Collaboration

Job description

Overview

Customer Service Advisor — Temporary Opportunity

Wakefield - Hybrid • £12.25 per hour • 37.52 hours p/week • 5 days from 7

Winsearch UK is currently working with a major retailer of party and gifting products to appoint several Customer Service Advisors on a temporary basis. This is a seasonal opportunity and will require flexibility from successful candidates.

Role

Are you passionate about helping people and creating great customer experiences? Join our friendly and supportive Customer Service team in Wakefield, where you'll be at the heart of keeping our customers happy - whether they're shopping in-store or online.

As a Customer Service Advisor, you'll handle customer queries via phone, email and live chat, making sure every customer feels heard, valued, and supported. You'll work across multiple channels, resolving issues quickly and effectively while keeping the customer at the centre of everything you do. It is essential that you are flexible, solutions focused and able to work in a fast-paced environment.

Responsibilities

• Respond to customer enquiries by phone, email, and live chat
• Support both retail and online customers with orders, deliveries, and returns
• Maintain high service standards and meet performance KPIs
• Collaborate with colleagues across retail, logistics, and head office teams
• Ensure policies and processes are followed to deliver a consistent service
• Use sound judgement to make decisions and escalate issues when needed

Qualifications and Requirements

• Previous experience in a Customer Service, Call Centre or Contact Centre environment or retail is essential
• Experience working in a fast-paced environment is essential
• Confident communicator with excellent written and verbal skills
• Comfortable using Microsoft Outlook and Excel
• A team player with a positive, can-do attitude
• High attention to detail and ability to multitask
• Experience handling omni-channel communication (live chat, email, telephone) is a plus

You'll be part of a welcoming, people-focused business that values teamwork and customer satisfaction above all else. Full training and ongoing support are provided to help you succeed in your role and grow your skills.

About the Employer

Winsearch acts as an employment agency for permanent staff. We recruit for roles based in Engineering & Manufacturing, Food & Drinks, Pharmaceutical, Supply Chain & Procurement and Professional Services.

Job Details

Location: Wakefield (Hybrid) | Post Date: 1 day ago | Expiration Date: 08/11/2025

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