Customer Service Advisor

Page Personnel; Worthing; On-site; GBP 40,000 - 60,000; Part time

Job summary

A well-regarded organization in the retail sector in Worthing is seeking a Customer Service Advisor. This role involves responding to customer inquiries, resolving complaints professionally, and maintaining customer records. The ideal candidate has experience in customer service and strong communication skills. This temporary position offers an hourly pay of £12 - £14, providing a valuable opportunity to gain experience.

Qualifications

• Strong communication skills are essential for customer interactions.
• Experience in customer service roles is preferred.
• Ability to use computer tools for managing customer inquiries.

Responsibilities

• Respond promptly to customer inquiries via phone, email, or in person.
• Provide accurate information about services and queries.
• Handle complaints and resolve issues professionally.
• Maintain and update customer records accurately.
• Collaborate with teams for seamless customer experiences.
• Support administrative tasks in customer service operations.
• Continuously improve service quality.

Skills

Previous experience in a customer-facing role

Strong verbal and written communication skills

Proficiency in using computer systems and customer management tools

Job description

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The employer is a medium-sized organisation operating within the retail sector in Worthing. They are well-regarded for their focus on delivering excellent customer support and maintaining a professional approach across all services.

Job Description

As a Customer Service Advisor your responsibilities will include:

• Respond promptly to customer inquiries via phone, email, or in person.
• Provide accurate information about services and queries.
• Handle complaints and resolve issues in a professional manner.
• Maintain customer records and update relevant systems with accurate details.
• Collaborate with internal teams to ensure seamless customer experiences.
• Support administrative tasks related to customer service operations.
• Continuously strive to improve service quality and exceed client expectations.

The Successful Applicant

A successful Customer Service Advisor should have:

• Previous experience in a customer-facing role.
• Strong verbal and written communication skills.
• Proficiency in using computer systems and customer management tools.

What's on Offer

• Hourly pay of approximately £12 - £14 per hour
• Temporary position offering a chance to gain experience.