Customer Service Advisor

Meridian Business Support; Worthing; On-site; GBP 29,000 - 32,000; Full time

Job summary

A leading international membership organisation is seeking a Customer Service Advisor fluent in French or Spanish to join their emergency services team. This role involves providing essential assistance to customers regarding motor assistance and medical emergencies, making a real impact on lives. Candidates should have experience in a customer service capacity and a passion for helping others in critical situations.

Benefits

Discounts on retail, holidays, and gym memberships

Assistance towards training courses

Private health scheme

Qualifications

• Previous experience as a Customer Service Advisor or similar role required.
• Strong communication skills in either French or Spanish mandatory.

Responsibilities

• Managing all incoming and outgoing customer contact via calls and emails.
• Keeping detailed records of cases and following them to completion.
• Providing advice and answering queries regarding claims.

Skills

Fluency in French

Fluency in Spanish

Customer Service

Job description

Would you like to use your fluent language skills in an ideally French or Spanish language in an important Customer Service Advisor role within a leading organisation?

A Customer Service Advisor opportunity has arisen within an emergency services team based at a leading international membership organisation, where you will be responsible for providing customer help, support, and guidance to members contacting the department regarding motor assistance or medical emergencies covered by their insurance. This is a chance for you to make a real impact and provide an essential service to customers needing assistance using your strong language skills in either French or Spanish (depending on your language proficiency).

As a Customer Service Advisor, your role will involve:

1. Managing all incoming and outgoing contact with customers via calls and emails efficiently
2. Keeping clear and detailed records of cases assisted with and following all cases to completion
3. Managing all aspects of assistance, keeping members updated
4. Checking invoices for suppliers and passing them for payment
5. Providing advice and answering customer queries regarding claims related to overseas policies

I am interested in speaking with candidates who have experience working as a Customer Service Advisor, Motor Assistance Coordinator, Medical Assistance Coordinator, Travel Assistance Coordinator, Call Centre Advisor, Contact Centre Advisor, Call Centre Agent, Contact Centre Agent, or Customer Service Administrator, and who possess fluency in either French or Spanish.

Salary for this position is: £29,000 to £31,500 (depending on level of experience).

Benefits include: Discounts on retail, holidays, and gym memberships, assistance towards training courses, private health scheme, and more!

If you drive, parking can be found a short walk from the office, but if you don't want to drive, their office is located within 5 minutes walk from the train station—very easy to access!

Meridian Business Support is a recruitment specialist acting on behalf of our client as an Employment Agency for this vacancy.