Customer Service Advisor

Carlsberg Britvic; Wolverhampton; On-site; GBP 20,000 - 30,000; Full time

Job summary

A leading beverage supplier in Wolverhampton seeks a Customer Service Advisor to deliver exceptional customer support and manage customer interactions through various channels. The ideal candidate will have strong communication skills, a friendly demeanor, and a passion for customer service. Extensive benefits include life assurance, a company bonus scheme, and access to high street discounts.

Benefits

Product allowance – alcoholic & non-alcoholic choices

Company bonus scheme

Life Assurance

Access to 24/7 GP services

Company pension contribution

Generous holiday (including bank holidays & trading)

Access to a range of high street discounts

Qualifications

• Recent call centre or customer-facing experience is desirable but not essential.
• Passionate about delivering high-quality customer service.

Responsibilities

• Deliver exceptional customer support with a friendly attitude.
• Manage multiple customer situations effectively, ensuring accurate recording of information through online portals.
• Promote online digital applications to customers.

Skills

Strong communication skills with a sympathetic telephone manner

Excellent administrative, IT, and organizational skills with proficiency in MS Office

Ability to identify and resolve problems flexibly

Self-starter who can quickly adapt and perform

Team player who can also manage their own workload

Job description

Job Title: Customer Service Advisor

Location: Wolverhampton

Job Length: Permanent – Full Time

Competitive Salary with extensive benefits:

• Product allowance – alcoholic & non-alcoholic choices
• Company bonus scheme
• Life Assurance
• Access to 24/7 GP services
• Company pension contribution
• Generous holiday (including bank holidays & trading)
• Access to a range of high street discounts

Carlsberg Britvic is the largest multi-beverage supplier in the UK, home to iconic brands such as Carlsberg Danish Pilsner, 1664, Poretti, Brooklyn, Hobgoblin, and Wainwright. Our soft drinks portfolio includes J2O, Robinsons, Tango, London Essence, and the UK license rights to Pepsi products like Pepsi MAX, 7UP, Lipton Ice Tea, and Rockstar Energy.

With six production facilities and 16 logistics depots across the UK, Carlsberg Britvic is committed to success and growth. We are currently recruiting for a Customer Service Advisor, reporting to the Customer Service Team Leader. This role is vital to our ongoing success and offers the opportunity to:

• Deliver exceptional customer support with a friendly attitude
• Communicate via inbound/outbound calls, chats, and emails
• Follow company procedures in customer interactions
• Promote online digital applications to customers
• Manage multiple customer situations effectively, ensuring accurate recording of information through online portals

Experience and Key Attributes:

• Recent call centre or customer-facing experience is desirable but not essential
• Self-starter who can quickly adapt and perform
• Team player who can also manage their own workload
• Ability to identify and resolve problems flexibly
• Strong communication skills with a sympathetic telephone manner
• Passionate about delivering high-quality customer service
• Excellent administrative, IT, and organizational skills with proficiency in MS Office

This is an exciting opportunity to join a dynamic company with a rich history and iconic brands. We aim to deliver outstanding service and foster a collaborative, innovative work environment. Interested? Apply today, and our recruitment team will contact you.

Application Process:

We review applications continuously, and the vacancy may close at any time. We encourage early applications. We look forward to hearing from you!

CMBC is a new company driven by passionate employees committed to delivering excellent customer service and growing our portfolio. We foster a culture of accountability, initiative, and fun, with supportive relationships across the business.