Customer Service Advisor

Culligan Harvey; Woking; On-site; GBP 40,000 - 60,000; Full time

Job summary

A water softening company in Woking is seeking a Customer Service Adviser to provide exceptional service as the first point of contact for customers. Responsibilities include advising on products, troubleshooting issues, and maintaining customer relationships. Strong communication skills and the ability to handle complaints are crucial. The position offers opportunities for career growth and various employee benefits, ensuring a positive work environment.

Benefits

25 Days Holiday + Bank Holidays

Flexible Holiday Scheme

Culligan Product discount

Cycle to work program

Wellbeing programs

Social events

Free Parking

Relaxed Dress Code

Qualifications

• Excellent communication skills with a positive attitude.
• Experience in a call center is advantageous but not mandatory.
• Ability to work effectively under pressure and manage competing priorities.

Responsibilities

• Serve as the first point of contact for customers.
• Provide advice and guidance about products and services.
• Troubleshoot technical issues and manage complaints.

Skills

Communication skills

Problem handling

Attention to detail

Customer relationship management

Proactivity

Tools

Salesforce

Job description

Harvey Water Softeners is a leading provider of high-quality water softeners, salts, and filters, dedicated to enhancing the water quality for households. With a commitment to excellence and customer satisfaction, we pride ourselves on delivering top-notch products and exceptional service.

Due to our continued growth, we are looking for a Customer Service Adviser to join our Customer Experience Team.

Serving as the first point of contact for our customers you will provide advice and guidance about our services and products. Ensuring customers have all the information or support they need to resolve any product related issues and scheduling engineer visits where necessary.

You will demonstrate understanding, professionalism, compassion and accuracy on every call. Providing a first class customer service experience for each and every customer.

Customer Interaction

• Engage with our existing customers, providing comprehensive information about our products and services
• Building rapport and maintaining a positive relationship throughout
• Troubleshooting to establish the root cause of technical issues and providing solutions to help resolve at first point of contact.
• Manage customer complaints in line with company policy and ensuring the highest customer satisfactionv
  
  

Communication Skills:

• Build rapport and maintain a positive relationship with customers throughout their interactions with us
  
  

Systems

• Use our CRM system (Salesforce) to manage customer interactions and to schedule engineer appointments
• Ensure customer records are updated and maintained accurately
  
  

Attention to Detail

• Demonstrate meticulous attention to detail while managing high call volumes.
• Effectively manage time and resources to address queries efficiently without compromising quality
  
  

Proactivity

• Proactively seek upselling opportunities
• Support our drive to proactively deliver the highest customer satisfaction scores
  
  

Problem Ownership

• Demonstrate the ability to handle and resolve customer concerns with a solutions-oriented approach
  
  

Requirements

The successful candidate will have excellent communications skills with a positive attitude.

Previous experience in a call centre environment is advantageous but not mandatory.

You will work effectively under pressure within a busy environment and have the ability to manage competing priorities.

Benefits

• 25 Days Holiday + Bank Holidays
• Flexible Holiday Scheme
• Opportunities for career growth and development
• Culligan Product discount
• Perks at Work retail/leisure/travel discounts and more
• Cycle to work program
• Wellbeing programs - Your wellbeing is important to us
• Enhanced maternity leave and paternity leave
• Social events: Summer Family BBQ and Annual Awards + activities and fundraisers throughout the year
• Free Parking
• Relaxed Dress Code
• Access to ongoing learning and development through our online learning platforms