Customer Service Advisor

The Recruitment Group; Witney; On-site; GBP 22,000 - 25,000; Full time

Job summary

A recruitment agency in Witney is seeking a proactive Customer Service Advisor to be the first point of contact for customers. This role involves handling calls and emails, processing orders and quotes, and providing product advice. Ideal candidates will have excellent communication skills and previous customer service experience. Join a dynamic team environment where attention to detail and a positive attitude are valued.

Qualifications

• Previous customer service or sales support experience preferred.
• Attention to detail is important.
• Ability to thrive in a fast-paced environment.

Responsibilities

• Handle customer calls and emails professionally.
• Process orders and quotes accurately.
• Provide product information and upsell where appropriate.
• Follow up on enquiries and back orders.
• Support the sales team with admin and CRM updates.

Skills

Excellent communication skills

Problem-solving skills

Organisational skills

Positive attitude

Job description

Overview

We're looking for a proactive and customer-focused individual to join our clients busy office as a Customer Service Advisor. You'll be the first point of contact for inbound calls and emails, helping customers place orders, checking stock, providing quotes, and offering product advice.

Responsibilities

• Handle customer calls and emails professionally
• Process orders and quotes accurately
• Provide product information and upsell where appropriate
• Follow up on enquiries and back orders
• Support the sales team with admin and CRM updates

What We're Looking For

• Excellent communication and problem-solving skills
• Organised, positive, and professional attitude
• Previous customer service or sales support experience preferred

If you enjoy working in a team, have great attention to detail, and thrive in a fast-paced environment, we'd love to hear from you.

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