Customer Service Advisor

Farrow & Ball; Wimborne Minster; Hybrid; GBP 20,000 - 25,000; Full time

Job summary

A luxury British lifestyle brand is seeking an experienced Customer Service Advisor in Wimborne. You will be responsible for delivering exceptional customer experiences through calls, emails, and live chats. The ideal candidate should have a strong background in customer service and a passion for problem-solving, supporting customers with color and product inquiries. This full-time role offers a hybrid working option, providing flexibility alongside great employee benefits.

Benefits

25 days annual leave

Staff discount on products

Health Cash Plan

Group Pension Scheme

Qualifications

• Previous experience in customer service or a call center is essential.
• Exceptional verbal and written communication skills are required.
• Quick thinking and problem-solving skills are necessary.
• Proficiency in Microsoft Office Suite is essential.
• Ability to manage multiple tasks in a fast-paced environment is needed.

Responsibilities

• Build relationships with customers across multiple channels.
• Provide color and product advice to customers.
• Deliver a professional sales experience.
• Handle and resolve delivery queries effectively.
• Flag customer feedback to improve experience.
• Perform data entry and general administration.

Skills

Customer Experience

Communication

Problem Solving

Multi-Tasker

Systems proficiency

Personable attitude

Tools

Microsoft Office Suite

Telephony systems

Multi-channel systems

Job description

Farrow and Ball - Customer Service Advisor - Wimborne (37.5 hours per week)

Are you passionate about delivering exceptional customer experiences?Farrow & Ballare currently looking for an experienced and dedicatedindividual to join ourCustomer Servicesteam in Wimborneas anAdvisor.We are offering this position on a full-time basis -Monday to Friday (shifts between 8am - 8pm, with occasional Saturdays). This position is also offered on ahybridworking basis with the expectation toconnect with colleagues and team once to twice a month in office.

Farrow & Ball are a luxury British lifestyle brand that prides itself in creating richly pigmented paint and handcrafted wallpaper, using print methods dating back 300 years and the finest quality ingredients.

The unique Farrow & Ball look transforms modern and traditional homes, large and small, inside and out. Established in Dorset in 1946, we have grown over the last 75 years and now proudly have 60 showrooms worldwide with a global network of stockists.

The key to our success is the people behind the paint: from the team handcrafting each tin to showroom staff to support functions, our shared passion ensures customers have a positive, engaging experience at every stage of their journey with us.

As aCustomer Service Advisor, no 2 days are the same! Being on the front line you’ll deal with a variety of queries, driving a sale through service ethos from recommending colour schemes and advising on which of our exceptional finishes to use, to being the point of contact when things in the order journey don’t go to plan. If you thrive on providing best in classservice, in a fast-paced environment and finding creative solutions to meet customer needs, we invite you to bring your passion and expertise to our Farrow & Ball family.

What we expect from you as a Customer Service Advisor.

Key Responsibilities:

• Build strong relationships with customers across calls, emails and live chat to maximise sales, increase revenue and encourage repeat purchase and drive brand advocacy
• Provide customers with colour and product advice, promoting our colour consultancy service where appropriate
• Deliver a professional sales experience that feels natural, unpressured and conversational to build rapport and make the customer feel like an individual
• Effective handling and timely resolution of delivery queries
• Flag or escalate customer feedback to improve customer experience
• Data entry
• General administration
  
  

Key Attributes:

• Customer Experience: Previous experience in a customer service dept or a call centre background is essential, highlighting your dedication to delivering exceptional experiences
• Communication:Showcase your exceptional verbal and written communication skills, leaving a lasting impression in every interaction.
• Problem Solving:Exhibit your quick thinking and problem-solving prowess, along with fantastic attention to detail.
• Systems: Displaying proficiency in the Microsoft Office Suite - word, outlook, excel etc. Previous Telephony and multi-channel systems desirable.
• Multi-Tasker:Excel in a dynamic, fast pacedsetting, skilfully managing priorities and tasks across a multitude of customer facing platforms.
• Personable:Proven experience in a customer service position,with a friendly, articulate and professionalattitude anda positive perspective on work
  
  

What You Can Expect From Us

• 25 days’ annual leave pro rata (increasing with length of service) plus bank holidays and the opportunity to buy additional days
• Annual salary reviews, based on individual performance
• Enhanced Maternity and Paternity pay
• Generous staff discount on F&B products
• Access to our retail discounts platform
• Employee Assistance Programme with 24/7 support
• Health Cash Plan
• Company Sick Pay
• Group Pension Scheme, matched by F&B
• Life Assurance
• Refer a Friend scheme
• Cycle to Work scheme
• Season Ticket Loans for travel