Customer Service Advisor

Driver Hire Borders; Weymouth; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading equipment rental provider in Weymouth is seeking a Hire Controller to enhance customer service. In this role, you will be responsible for building relationships, managing orders, and ensuring the best customer experience. Ideal candidates will have customer service experience and strong communication skills. The position offers a competitive rewards package including generous holidays and employee recognition awards.

Benefits

Generous holiday allowance

Life assurance

Retail discounts

Employee recognition awards

Comprehensive pension scheme

Qualifications

• Experience in a customer service role, ideally in the equipment rental industry.
• Ability to communicate effectively with various stakeholders.
• Strong initiative and quick thinking.

Responsibilities

• Build and manage customer relationships effectively.
• Maximise upselling opportunities through product knowledge.
• Manage customer orders from enquiry to feedback.

Skills

Communication skills

Customer service experience

Relationship building

Job description

CUSTOMER SERVICES - IT’S A PEOPLE THING

Are you someone who can start a conversation in an empty room? One of those people who always manages to get things done, no matter how much there is to do? If the answer is yes, there’s a place in our Customer Service team for you.

It’s not about what you know. It’s who you are. As a Hire Controller, you’ll be responsible for looking after our customers, building relationships, understanding their needs, and helping them do it better.

In this role, you’ll deliver a best-in-class service, using your product knowledge to maximise upselling opportunities. Your days will involve communicating with customers via telephone, email, and website requests. You’ll manage orders from enquiry to post-hire feedback, taking ownership of the customer journey and building relationships with regular customers. You’ll need to think quickly and use your initiative to ensure we provide the best experience and continuously improve our service.

This is a great opportunity for individuals from a customer service background, ideally with industry experience, who want to see and feel the impact of their work in a hands-on, operational, service-focused environment.

What can we offer you? You’ll join a successful FTSE100 company, the UK’s largest equipment rental provider. Our rewards package includes generous holiday allowance (with buy/sell options), life assurance, retail discounts, employee recognition awards, and a comprehensive pension scheme.