Customer Service Advisor

Sunbelt Rentals Careers; West of England; On-site; GBP 20,000 - 30,000; Full time

Job summary

A leading equipment rental provider in the UK is seeking a Customer Service Advisor to manage customer relationships and ensure the highest standards of service. The ideal candidate has a strong background in customer service, with excellent communication skills and a commitment to continuous improvement. The role offers a flexible rewards package and opportunities for personal development in a dynamic environment.

Benefits

Generous holiday allowance

Life assurance

Retail discounts

Great pension scheme

Qualifications

• Proven experience handling inbound enquiries and completing transactions.
• Ability to develop product knowledge.
• Proficiency in MS Office and enthusiasm for learning new IT systems.

Responsibilities

• Deliver best-in-class service and maximize upselling opportunities.
• Manage orders from enquiry to post-hire feedback.
• Build relationships with regular customers.

Skills

Proven experience in customer service

Exceptional communication skills

Flexibility and adaptability

Teamwork and collaboration skills

Tools

MS Office

Job description

About The Role

CUSTOMER SERVICES - IT’S A PEOPLE THING

Are you someone who can start a conversation in an empty room? One of those people who always manages to get things done, no matter how much there is to do? If the answer is yes and yes, there’s a place in our Customer Service team for you.

It’s not about what you know. It’s who you are. As a Customer Service Advisor, you’ll be doing one of the most important jobs in our business: looking after our customers. This involves building relationships, understanding their needs, and helping them do it better.

As a Customer Service Advisor, you'll be responsible for delivering a best-in-class service, using your product knowledge to maximize upselling opportunities. Your days will include communicating with customers via telephone, email, and website requests. You’ll manage orders from enquiry to post-hire feedback, taking ownership of the customer journey and building relationships with regular customers. You’ll need to think on your feet and use your initiative to ensure we provide an excellent experience and continually improve our service.

This is a fantastic opportunity for individuals with experience in customer service, preferably with industry knowledge, who want to see the impact of their work in a hands-on, operational, service-focused business.

What can we offer? You’ll join a successful FTSE100 company, the UK’s largest equipment rental provider. We offer a flexible rewards package, including generous holiday allowance (with buy/sell options), life assurance, retail discounts, recognition awards, and a great pension scheme.

About You

We’ll provide training and support for your success. We’re interested in your career aspirations and personal development needs.

To succeed as a Customer Service Advisor, you should have:

• Proven experience in customer service, handling inbound enquiries and completing transactions successfully
• Experience in hire or construction industry is advantageous but not essential
• Ability to develop product knowledge and understand our business
• Exceptional communication skills, including negotiation and influencing
• Good judgment and initiative to make decisions within company policies
• Teamwork and collaboration skills
• Flexibility and adaptability in a fast-paced environment
• A commitment to continuous improvement
• Proficiency in MS Office and enthusiasm for learning new IT systems

About Us

Sunbelt Rentals is a leader in equipment rentals across the UK, Ireland, US, and Canada, with operations in Europe. We serve multiple sectors including construction, industrial, energy, and events. Our teams make the impossible possible, turning what if into what is.

Our people are our greatest asset. We value diversity and are committed to fairness and respect. We prioritize health, safety, and wellbeing through initiatives like mental health campaigns, helplines, and support services.