Customer Service Advisor

We Manage Jobs(WMJobs); West Midlands Combined Authority; On-site; GBP 20,000 - 25,000; Full time

Job summary

Join a dedicated team as a Customer Service Advisor in the Adult Social Care Enquiry Team. This role is pivotal in enhancing customer experience for individuals accessing vital services, with a structured work schedule and opportunities for professional growth. Enjoy a supportive environment that values your contributions and promotes wellbeing.

Benefits

Career Development

Job Satisfaction

Supportive Environment

Work-Life Balance

Employee Wellbeing

Qualifications

• GCSE in English and Maths or equivalent required.
• Experience in a busy Contact Centre environment preferred.

Responsibilities

• Handle incoming calls and process service requests.
• Utilize excellent IT skills to navigate various systems.
• Deliver a service focused on customer experience.

Skills

Effective communication skills

Self-motivated

Organized

Education

GCSE in English and Maths

Job description

Join Our Team as a Customer Service Advisor!

Are you passionate about making a difference in your community? An exciting opportunity has arisen for a dedicated Customer Service Advisor to join our Adult Social Care Enquiry Team on a permanent basis.

Position Details:

Hours:37 hours per week

Schedule:Monday to Thursday, 9am to 5:30pm; Friday, 9am to 5pm

Location:On-site The Independent Living Centre, Smethwick, B66 1JE (no hybrid working available)

Role Overview:As a Customer Service Advisor, you will play a crucial role in enhancing the customer experience for individuals accessing Adult Social Care services. Your efforts will directly contribute to promoting wellbeing within our local communities.

Key Responsibilities:

• Handle incoming calls and process service requests from customers across multiple channels
• Actively listen and communicate clearly with customers
• Utilize excellent IT skills to navigate various systems and applications
• Deliver a service focused on customer experience and care

Qualifications:

• GCSE in English and Maths (or equivalent qualifications)
• Ability to provide evidence of qualifications, including a Maths GCSE or higher in this subject area.

Requirements:

• Self-motivated and organized
• Effective communication skills, both written and verbal
• Experience in a busy Contact Centre environment
• A standard DBS check

Benefits of Working with Us:

• Career Development:Opportunities for professional growth and development within the council.
• Job Satisfaction:Experience the rewarding and fulfilling nature of making a positive impact on people's lives
• Supportive Environment:Work in a collaborative and inclusive team that values your contributions
• Work-Life Balance:Enjoy a structured work schedule that supports a healthy work-life balance.
• Employee Wellbeing:Access to various wellbeing programs and initiatives to support your health and happiness

We reserve the right to close vacancies prior to their advertised date if we receive a large number of applications. Therefore, you are strongly advised to complete and return your application as soon as possible. When completing your application please refer to the supporting documents attached.

If you have a disability and require assistance in making an application, or have experienced a problem whilst applying for a position, please contact the Resourcing Team on 0121 569 3300 or via e-mail to:[e-mail]

For more information about working for Sandwell Council, our recruitment process and our offer to you please visithttps://www.sandwell.gov.uk/counciljobs

Click hereto find out more about our One Team Framework: Values and Behaviours

To apply please download the application and return to: [e-mail]

https://www.sandwell.gov.uk/WeAreSandwell/council/story

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