Customer Service Advisor

Halfords Group PLC; West Midlands Combined Authority; On-site; GBP 28,000; Full time

Job summary

A leading retail company in the UK is seeking a Customer Service Advisor in the West Midlands. In this role, you will be the welcoming face for customers, managing job bookings and addressing their technical inquiries. The ideal candidate should excel in customer service and have a full driver's license. This position offers competitive salary and various employee benefits including discounts and health support.

Benefits

5.6 weeks’ annual leave

Up to 50% off garage bills

Discounts on various products

Financial planning support via Wagestream

Health Cash Plan

Pension Scheme & Life Assurance

Qualifications

• Proven track record of delivering excellent customer service.
• Able to handle difficult situations professionally and calmly.
• Experience working towards and achieving targets.

Responsibilities

• Handle job bookings in the in-house system.
• Discuss technical concerns with customers.

Skills

Customer service excellence

IT literacy

Professional handling of difficult situations

Target achievement

Experience in an Autocentre environment

Full driver's license with less than 9 points

Job description

Overview

Apply now Job no: 560697
Work type: Full time
Site: Shirley
Categories: Autocentre Colleagues
Location: West Midlands
Salary: £27,936.48 per annum + bonus
Business Area: Autocentres

Responsibilities

As a Customer Service Advisor, you’ll be the welcoming face for our customers, handling job bookings in our in-house system and discussing any technical concerns they may have.

Benefits Include

• 5.6 weeks’ annual leave
• Up to 50% off garage bills in our Autocentres and 25% off most our Halfords products in our retail stores
• Discounts on everything from groceries, shopping, insurance, days out, restaurants and more
• Family & Friends Discount Events
• Opportunity to buy a Trade Price Bike & enrol in the Cycle to Work Scheme
• Financial planning support via Wagestream - access up to 30% of your salary in advance
• GP Access, 364 days a year, 24 hours a day
• Join the Share save scheme with a 20% discount on shares
• Health Cash Plan – to access wellbeing services and claim back healthcare costs
• Pension Scheme & Life Assurance

Skills and Experience

• Proven track record of delivering excellent customer service
• IT literate
• Able to handle difficult situations professionally and calmly
• Experience working towards and achieving targets
• Ideally, experience in an Autocentre environment
• Must have a full drivers licence with less than 9 points

We’re in an exciting chapter – rapidly growing our business with a focus on motoring services and electric mobility. We’re the UK’s leading retailer of motoring and cycling products and services, and the UK’s largest vehicle service, maintenance and repair business. Join us and be part of our success story in getting the nation safely back on the move.

Not sure you meet all the criteria? We'd encourage you to take the wheel and apply anyway! At Halfords we are committed to creating an inclusive workplace for our colleagues. We're an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.

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