Customer Service Advisor

Barclays UK; Welwyn Garden City; On-site; GBP 27,000; Full time

Job summary

A leading banking institution in Welwyn Garden City is seeking a Customer Service Advisor. In this role, you will provide exceptional service and support to customers, handling inquiries and issues effectively. With a starting salary of £26,500, you'll also benefit from a comprehensive package that includes training and career development opportunities. Join us and make a real difference in the lives of our customers.

Benefits

Competitive salary

Pension plan

Private medical insurance

Life insurance

Income protection

Qualifications

• Experience in customer-facing roles such as retail or hospitality.
• Ability to provide exceptional service and manage customer queries effectively.
• Strong communication skills for collaborating with stakeholders.

Responsibilities

• Collaborate across digital channels to personalize customer interactions.
• Respond to inquiries and resolve customer issues efficiently.
• Comply with regulatory requirements and internal policies.

Skills

Customer service experience

Empathy

Communication skills

Job description

Join us at Barclays as a Customer Service Advisor and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role supporting customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You’ll be the friendly face and first point of contact for our Retail Banking customers in branch or at one of our local hubs, offering face-to-face guidance and support with every interaction.

As part of our Customer Care team, you’ll work 5 days per week, including some weekends, and start with a competitive salary of £26,500. On top of that, you’ll enjoy our comprehensive benefits package, including a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we’ll ensure you have everything you need to succeed and grow with us.

At Barclays, we’re not just offering you a role—we’re offering you a career.

Purpose of the role

To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels.

Accountabilities

• Collaborate across multiple digital channels to personalise each interaction with a customer.
• Enhance the bank's digital capabilities when current technology is not yet ready to support.
• Provide exceptional customer service by responding to inquiries, resolving issues, and handling client requests efficiently.
• Support internal stakeholders including sales, operational, and risk management teams to meet client needs and ensure accurate, timely transactions.
• Assist teams within the business operations function, including risk management, compliance, and collections.
• Comply with all regulatory requirements and internal policies related to customer care.

Analyst Expectations

• Meet stakeholder and customer needs through specialist advice and support.
• Perform activities in a timely manner and to a high standard, impacting the role and surrounding roles.
• Potentially have responsibility for specific processes within a team.
• Lead and supervise a team, guiding professional development, allocating work, and coordinating resources, demonstrating leadership behaviours such as listening, inspiring, aligning, and developing others.
• If not in a leadership role, manage own workload, implement systems and processes, and participate in broader projects.
• Execute work requirements as per processes and collaborate with related teams.
• Check colleagues' work to meet requirements.
• Provide specialist advice related to own work area.
• Manage risk and controls related to your work, ensuring compliance with rules and regulations.
• Understand how all teams contribute to broader objectives and develop operational expertise.
• Make judgements based on experience, evaluate options, and communicate sensitive information effectively.
• Build relationships with stakeholders and customers to identify and address their needs.

All colleagues are expected to embody Barclays' Values of Respect, Integrity, Service, Excellence, and Stewardship, and demonstrate the Barclays Mindset of Empower, Challenge, and Drive.