Customer Service Advisor

West Bromwich Building Society; Welshpool; On-site; GBP 14,000 - 18,000; Part time

Job summary

A financial services provider in Welshpool is seeking a Part Time Customer Service Advisor to join their team. This role involves providing exceptional service to customers, handling inquiries, and supporting the community. The ideal candidate will have a positive attitude, strong communication skills, and previous customer service experience. This position offers competitive benefits and aims to build strong customer relationships.

Benefits

Development opportunities

Paid holiday starting at 25 days

Private medical insurance

Life assurance

Flexible working options

Qualifications

• Availability for 25 hours per week including weekends.
• Previous experience delivering excellent customer service is preferred.
• Willingness to learn and grow within the company.

Responsibilities

• Provide exceptional service to customers and enhance their experience.
• Handle queries with confidence and share knowledge about products.
• Support local branches and engage with the community.

Skills

Positive attitude

Customer centricity

Team spirit

Clear communication

Empathy

Tech-savvy

Curious mindset

Job description

Part Time Customer Service Advisor

Location: Welshpool Branch

Salary: £17,117 per annum

Contract: Permanent

Hours: 25 hours per week (09.00 – 14.00, Monday – Friday / 09.30 - 12.30 Saturday)

We’re made for each other. At the West Brom, we know solid futures don’t happen overnight. So, whether our customers are looking to own their first home or have savings they can rely on, we’ll do everything we can to help them build the life they want bit by bit. We’re all about customer experience, which means we do the right thing, not just the easy thing. Whatever your role, you’ll put the customer at the heart of everything you do and make a positive lifelong impression.

Responsibilities

• Providing a service so good that our customers tell their friends and family about us.
• Be there when our customers need us in a way which suits them.
• Handling queries with confidence whether it’s about our products, services, or anything else customers need.
• Whether someone’s looking for their first home or to build up savings they can rely on, you’ll be there with a positive attitude, ready to help.
• Staying up to date on all our products and services so you’re always ready to share your knowledge and support with our customers.
• Keeping things safe and sound in branch, especially when we’re opening and closing for the day.
• Supporting our local branches and embedding deep roots in our local communities.

Requirements

• Someone who shows up every day with a positive, helpful, and supportive attitude and makes a heartfelt impression on our customers.
• An infectious team spirit who’s ready to collaborate and share ideas.
• A customer centric person who holds a genuine interest in customers and their needs.
• A calm, clear, and confident communicator who can get their point across, as well as making other people feel heard.
• Empathy, we want you to put yourself in others’ shoes. You’ll need to listen, understand, and offer support to all our customers, as well as your colleagues.
• Flexibility, there’ll be times when we’ll need you to step up to help your team and other teams, especially during our busy times.
• Tech-savvy – you’ll need to be able to use a computer and work your way around our systems once we’ve shown you the ropes.
• Previous experience delivering great customer service.
• A curious mindset, you’ll be ready to learn and grow, open to challenges and developing new skills.

What's in it for you

• We pride ourselves on our development opportunities and always look to promote from within wherever possible,
• Holiday starting at 175 hours (25 days) plus bank holidays that grow with your time with us and the opportunity to buy or sell up to 5 days holiday each year,
• 2 paid volunteering days a year,
• Living Pensions: Pension scheme starting at 5% contribution from you and 7% contribution from us, and we’ll match your further contributions up to 10.6%
• Enhanced maternity, paternity and adoption leave with paid fertility treatment, neonatal and pregnancy loss leave,
• Life assurance provided by the Society at 4 times your salary,
• Yearly performance related pay scheme and pay review,
• Private medical insurance that’s discounted when your time with us grows, with the option to include family members,
• Salary Sacrifice Electric/Hybrid Car Scheme,
• A Perkbox account – giving you 24/7 access to perks, benefits, discounts, wellbeing tools and loads more!
• And much more, from flexible working options, wellbeing support and a whole heap of warm West Bromness.

The West Brom is an equal opportunities employer and welcomes applications from all sections of the community. We are a Disability Confident Leader and encourage disabled applicants and all from diverse backgrounds to apply. We’ll do what we can to adjust our recruitment journey and offer a guaranteed interview to disabled applicants who meet what we’re looking for. If you need any support with applying to one of our roles, get in touch.