Customer Service Advisor

JR United Kingdom; Washington; On-site; GBP 25,000 - 26,000; Full time

Job summary

A leading telecommunications provider is seeking individuals for a Payment Support role in North Tyneside. Candidates need strong communication skills to assist customers with billing queries and provide support during challenging times. This full-time position offers a competitive salary with benefits including flexible working arrangements, 24/7 online GP access, and career development opportunities. Join a supportive team dedicated to helping others.

Benefits

Starting salary of £25,087.00

Online GP access 24/7

Market-leading paid carer’s leave

Generous family leave

Discounts on products

Career development opportunities

Season Ticket Travel Loan

Volunteering days

Optional private healthcare

Qualifications

• Ability to navigate challenging situations.
• Experience in supporting others during difficult times.
• Strong communication and interpersonal skills.

Responsibilities

• Support customers with billing queries and late payments.
• Provide excellent personalized service during interactions.
• Guide customers through their needs.

Skills

Resilience

Life skills

Customer service

Job description

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Where:

EE North Tyneside (Silver Fox Way, Newcastle upon Tyne NE27 0QJ)

Full time:

Permanent

Salary:

£25,087.00 rising to £25,684.00 at 9 months in role, plus uncapped commission

Hourly rate:

£12.82 per hour rising to £13.12 per hour at 9 months in role

Why this job matters

Are you someone with a wealth of life experience that can help navigate challenging situations? This could be resilience from raising a family or the life skills built from building relationships. If so, you have transferable skills to succeed in a Payment Support role with EE.

Join our Payment Support Team in North Tyneside. We need people like you to support and guide customers during difficult times, whether helping with billing queries, assisting late payments, or other needs. With our training, you'll become the expert they rely on. Every interaction will deliver a personal, excellent service.

We support work-life balance with flexibility, including scheduling your own breaks, banking time, and occasional home working.

What’s in it for you?

• Starting salary of £25,087.00 rising to £25,684.00 after 8 months, plus incentives and bonuses.
• Online GP access 24/7 for you and your immediate family, fully funded.
• Market-leading paid carer’s leave—up to 2 weeks for supporting colleagues caring for family or friends.
• Family leave—18 weeks full pay and 8 weeks half pay in the first year, for maternity, paternity, or adoption leave.
• Discounts on EE & BT products, saving hundreds of pounds annually.
• Support to develop your career with tailored training and growth opportunities.
• Season Ticket Travel Loan to cover commuting costs upfront.
• Volunteering days to give back to your community.
• Optional private healthcare and dental coverage for you and your family.

Join a great team with meaningful support and career development. What are you waiting for?