Customer Service Advisor

Caroola; Warrington; Hybrid; GBP 25,000; Full time

Job summary

A leading company in tax and accountancy services seeks a Full-Time Customer Service Advisor to deliver exceptional service to clients. The successful candidate will respond to inquiries, maintain professionalism, and contribute to a team-focused environment, all while benefitting from a competitive salary and robust perks.

Benefits

Annual Leave - Up to 29 days

Bupa Private medical insurance

Cycle to work scheme

Company Pension - NEST

Mental health support initiatives

24/7 Employee Assistance Programme

Gym Membership

Salary Advance Scheme

Cashback opportunities via My Savings Pal

Hybrid Working

Free Parking

Qualifications

• Experience in a Contact Centre environment.
• Strong focus on customer satisfaction.
• Ability to deal with difficult situations.

Responsibilities

• Resolve telephone, web chat, and email enquiries effectively.
• Manage client expectations through effective communication.
• Provide reactive and proactive support for client retention.

Skills

Customer focus

Organisational skills

Time management

Assertiveness

Team collaboration

Job description

Customer Service Advisor - Full Time Permanent Role

Salary £24,750.00 pa

Location - Warrington - WA1 - Hybrid Role 3 days office based

Who are we?

At Caroola, we bring together top brands in tax, umbrella, and accountancy services—built for small businesses and the UK’s growing freelance and contractor community.Our goal? To make life easier for the agile workforce. With smart tech, expert advice, and friendly support, we’ve got your back—so you can focus on doing what you do best. Everything you need, all in one place.

Role Overview

• Ensuring all telephone, web chat and email enquiries are resolved to the client’s satisfaction.
• To manage the expectations of all clients through effective communication and ownership.
• To maintain a high level of personal drive, the highest standards of accountability and professionalism always.
• Provide reactive and proactive support to increase the likelihood of retention.
• Be a credible face of the Parasol business and ensure that clients are well informed in relation to further potential offerings.
  
  

Experience Required

• Previous experience in a Contact Centre environment.
• Strong customer focus.
• Personal workload organisational and time management skills.
• Ability to deal with difficult situations in an assertive and supportive manner.
• Ability to work as part of a team with active and valuable contribution.
• An understanding of and adherence to all confidentiality aspects required.
  
  

Benefits Package

• Annual Leave - Enjoy 25 days off plus Bank Holidays to reach a maximum of 29.
• Bupa Private medical insurance
• Cycle to work scheme
• Company Pension - NEST.
• Caroola supports the mental health of its people. Our dedicated team of qualified Mental Health First Aiders provide materials and support in areas such as mental health, mindfulness and personal health.
• Employee Assistance Programme - Through Aviva, we provide 24/7 365 days a year counselling and support through our Employee Assistance Programme
• Gym Membership
• Onsi - Salary Advance Scheme
• My Savings Pal - Earn cashback
• Hybrid Working
• Free Parking
  
  

Job Types: Full-time, Permanent

Pay: From £24,750.00 per year