Customer Service Advisor

Driver Hire Borders; Warrington; On-site; GBP 22,000 - 28,000; Full time

Job summary

Join a leading UK equipment rental provider as a Customer Service Advisor. The role entails ensuring customer satisfaction through effective communication and service delivery, while also leveraging product knowledge for upselling. Ideal for those with a customer service background seeking a rewarding, hands-on experience with a reputable FTSE100 company.

Benefits

Generous holiday allowance with buying/selling options

Life assurance

Retail discounts

Employee recognition awards

Great company pension scheme

Qualifications

• Experience in customer service preferred.
• Ability to build relationships and understand customer needs.
• Proven track record in service delivery and upselling.

Responsibilities

• Manage customer communications via phone, email, and web.
• Take ownership of customer journeys and feedback.
• Deliver best-in-class customer service and upsell opportunities.

Skills

Communication

Customer Relationship Management

Problem Solving

Initiative

Job description

CUSTOMER SERVICES - IT’S A PEOPLE THING

Are you someone who can start a conversation in an empty room? One of those people who always manages to get things done, no matter how much there is to do? If the answer is yes, there’s a place in our Customer Service team for you.

It’s not about what you know. It’s who you are. As a Customer Service Advisor, you’ll be doing one of the most important jobs in our business: looking after our customers. This involves building relationships, understanding their needs, and helping them do it better.

In the role of Customer Service Advisor, you'll be responsible for delivering a best-in-class service while using your product knowledge to maximize upselling opportunities. Your days will involve communicating with customers via telephone, email, and website requests. You’ll manage an order from enquiry to post-hire feedback, taking ownership of the customer journey and building relationships with regular customers. You’ll need to think on your feet and use your initiative to ensure we deliver an excellent experience and continuously improve our service.

This is a fantastic opportunity for individuals from a customer service background, ideally with industry experience, who want to see and feel the impact of their work in a hands-on, operational, service-focused business.

What can we offer you? You’ll be joining a highly successful FTSE100 company, the UK’s largest equipment rental provider. We offer an industry-leading flexible rewards package, including a generous holiday allowance (with options to buy and sell annual leave), life assurance, retail discounts, employee recognition awards, and a great company pension scheme.