Customer Service Advisor

Sunbelt Rentals Careers; Warrington; On-site; GBP 22,000 - 28,000; Full time

Job summary

Join a leading company as a Customer Service Advisor where you will enhance customer experiences and manage inquiries. Ideal for individuals with a proven customer service background, this role offers opportunities in a dynamic environment with a focus on operational efficiency and skill development.

Benefits

Generous holiday allowance

Life assurance

Retail discounts

Recognition awards

Great pension scheme

Qualifications

• Proven experience in a customer service role.
• Exceptional communication skills including negotiation.
• Flexibility and adaptability in a fast-paced environment.

Responsibilities

• Manage customer relationships and inquiries.
• Maximize upselling opportunities using product knowledge.
• Ensure the best customer experience and continuous service improvement.

Skills

Communication

Negotiation

Customer Service

Flexibility

Teamwork

Problem Solving

Tools

MS Office

Job description

About The Role

CUSTOMER SERVICES - IT’S A PEOPLE THING

Are you someone who can start a conversation in an empty room? One of those people who always manages to get things done, no matter how much there is to do? If the answer is yes and yes, there’s a place in our Customer Service team for you.

It’s not about what you know. It’s who you are. As a Customer Service Advisor, you’ll be doing one of the most important jobs in our business—looking after our customers. This involves building relationships, understanding their needs, and helping them do it better.

In this role, you’ll deliver a best-in-class service, using your product knowledge to maximize upselling opportunities. Your days will include communicating via phone, email, and website requests. You’ll manage orders from enquiry to post-hire feedback, owning the customer journey and building relationships with regular customers. You’ll need to think on your feet and use your initiative to ensure we provide the best experience and continuously improve our service.

This is a fantastic opportunity for individuals with customer service experience, ideally within the industry, who want to see and feel the impact of their work in a hands-on, operational, service-focused environment.

What we offer: Joining a successful FTSE100 company, the UK’s largest equipment rental provider. We provide flexible rewards including generous holiday allowance (with buy/sell options), life assurance, retail discounts, recognition awards, and a great pension scheme.

About You

If you join us, we’ll equip you for success and support your development and career aspirations.

To succeed as a Customer Service Advisor, you should have:

• Proven experience in a customer service role, handling inbound enquiries and successfully completing transactions
• Experience developing product knowledge and understanding our product range and business
• Exceptional communication skills, including negotiation and influencing, with the ability to build relationships
• Good judgment and initiative to make decisions aligned with company policies
• A collaborative and supportive team approach
• Flexibility and adaptability to manage multiple tasks in a fast-paced environment
• A commitment to continuous improvement and process enhancement
• Proficiency in MS Office and enthusiasm for learning new IT systems

About Us

Sunbelt Rentals leads in equipment rentals across UK, Ireland, US, and Canada, with specialized operations in Europe. We serve construction, industrial, energy, infrastructure, government, and events sectors. Our teams turn ideas into reality, making the impossible possible.

Our people are our greatest asset. We value diversity and are committed to fairness, respect, and inclusion. We prioritize health, safety, and wellbeing, offering initiatives like mental health campaigns, helplines, counseling, and financial support.