Customer Service Advisor

JR United Kingdom; Wallsend; On-site; GBP 25,000 - 26,000; Full time

Job summary

An established industry player is seeking compassionate individuals to join their Payment Support Team. This role offers the chance to make a real difference in customers' lives by providing expert guidance during challenging times. With no specific experience required, the company values your life skills and offers comprehensive training. Enjoy a flexible work environment, a competitive salary with opportunities for bonuses, and a range of benefits designed to support your career and personal life. This is a fantastic opportunity to grow within a supportive team culture while helping others in your community.

Benefits

Online GP access

Paid carer’s leave

Equalized family leave

EE & BT product discounts

Career development support

Season Ticket Travel Loan

Volunteering days

Optional Private Healthcare

Optional Dental Insurance

Qualifications

• No specific experience needed, training provided for all necessary skills.
• Must be helpful, calm, and capable of building relationships.

Responsibilities

• Support customers with billing queries and payment issues.
• Provide personal service and guidance during difficult times.

Skills

Customer Service

Relationship Building

Problem Solving

Job description

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Where: EE North Tyneside, Cobalt Business Park, NE27 0QJ

Full Time: Permanent

Salary: £25,087.00 rising to £25,684.00 after 8 months of being here, plus uncapped commission

Start Date: April 2025 onwards

Why this job matters

Are you someone that has a wealth of life experience which could help you navigate challenging situations? This could be resilience from raising a family, or the life skills you’ve built up from years of building relationships with those around you. If so, you have the transferable skills to succeed in a Payment Support role with EE.

Why not use your skills to make a difference and join our Payment Support Team in North Tyneside? We need people like you to support and guide our customers during difficult times. Whether it’s helping them with a billing query, assisting those who have fallen behind on their payments or anything else they need, with the training we provide you will be the expert that they need. Every interaction will deliver a brilliant, personal service.

You don’t need specific experience to join us. Provided you’re naturally helpful, calm, and can build relationships – we can train you on the rest.

We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment or can look after your family in an emergency. Just a few ways we’re doing this include allowing you to schedule your own breaks and banking time, and the option of occasional home working.

What’s in it for you?

• A great starting salary of £25,087.00 rising to £25,684.00 after 8 months of being here, plus incentives and bonuses.
• Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us.
• Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly.
• Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family.
• Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year.
• Support in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you want.
• Season Ticket Travel Loan – giving you the funds to pay for your travel to and from work up front, making a difference where it counts.
• Volunteering days, so you can give back to your local community.
• Optional Private Healthcare and Dental, to protect you and your family.

On top of all that, we’ve got a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for?