Customer Service Advisor

TieTalent; Wallsend; On-site; GBP 25,000 - 26,000; Full time

Job summary

A leading telecommunications company is seeking a Customer Service Billing Representative to join their Mobile Billing Team in North Tyneside. This role offers a competitive starting salary with opportunities for incentives, flexible working arrangements, and comprehensive support for career development. Ideal candidates will possess strong problem-solving skills and a natural talent for building relationships, with extensive training provided for the rest.

Benefits

Access to online GP services 24/7

Market-leading paid carer’s leave

Family Leave

Discounts on EE & BT products

Support for career development and progression

Season Ticket Travel Loan

Volunteering days

Optional private healthcare

Qualifications

• No specific experience is required; natural helpfulness is a plus.
• Ability to handle customer queries effectively is necessary.

Responsibilities

• Handle customer queries related to Mobile Billing over the phone.
• Support customers throughout their journey, resolving issues.

Skills

Problem Solving

Customer Relationship Building

Communication

Job description

About the Role

Location: EE North Tyneside (Silver Fox Way, Newcastle upon Tyne NE27 0QJ)

Type: Full Time, Permanent

Salary: £25,087.00 rising to £25,684.00 after 8 months, plus uncapped commission

Start Date: July 2025

Why this job matters

Are you someone who enjoys solving problems, gaming, or tinkering with technology? If so, you have transferable skills for a Customer Service Billing role with EE. Join our Mobile Billing Team in North Tyneside, where you'll handle customer queries related to Mobile Billing over the phone. Whether it's a simple question or a more complex issue requiring ownership, you'll support customers throughout their journey.

No specific experience is required. If you're naturally helpful, calm, and good at building relationships, we can train you on the rest.

We offer flexible working arrangements to support your personal commitments, including scheduling your breaks, banking time, and occasional home working.

What’s in it for you?

• Starting salary of £25,087.00, increasing to £25,684.00 after 8 months, plus incentives and bonuses.
• Access to online GP services 24/7 for you and your immediate family, fully funded by EE.
• Market-leading paid carer’s leave, up to 2 weeks, to support colleagues caring for family or friends.
• Family Leave: 18 weeks full pay and 8 weeks half pay in the first year for maternity, paternity, and adoption leave.
• Discounts on EE & BT products, saving hundreds of pounds annually.
• Support for career development and progression.
• Season Ticket Travel Loan to assist with commuting costs.
• Volunteering days to give back to your community.
• Optional private healthcare and dental coverage for you and your family.

Join a great team culture with meaningful support and tailored training to build a lasting career. Apply now!