Customer Service Advisor

JR United Kingdom; Wales; Hybrid; GBP 25,000 - 26,000; Full time

Job summary

An established industry player is seeking individuals who enjoy solving problems and have a knack for technology. This role in the Mobile Technical Team offers a great starting salary with opportunities for growth and uncapped commission. You'll engage with customers to resolve their mobile tech queries, ensuring they stay connected with loved ones. With a strong emphasis on flexibility, the company supports your work-life balance and offers a range of benefits including online GP access, generous family leave, and substantial discounts on products. Join a supportive team culture and carve your own career path in a role designed for success.

Benefits

Online GP access

Paid carer’s leave

Family Leave

Discounts on EE & BT products

Career development support

Volunteering days

Optional Private Healthcare

Optional Dental Insurance

Qualifications

• No specific experience needed; natural helpfulness and calmness are key.
• Ability to build relationships and communicate effectively.

Responsibilities

• Assist customers with mobile tech-related queries over the phone.
• Provide support for device issues and maintain customer contact.

Skills

Problem-solving

Customer service

Communication

Technical troubleshooting

Job description

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Salary: £25,087 rising to £25,684 at 9 months in role, plus uncapped commission

Hourly rate: £12.82

Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferable skills to succeed in a Customer Service Technical role with EE.

Why not use your skills to make a difference and join our Mobile Technical Team in Merthyr Tydfil? You’ll be talking over the phone to customers with all sorts of mobile tech-related queries. You could be helping someone with a simple device query they have, or something that needs a bit more work to help keep them in contact with the people they love. You never know what’s coming next.

You don’t need specific experience to join us. Provided you’re naturally helpful, calm, and can build relationships – we can train you on the rest.

We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment, or can look after your family in an emergency. Just a few ways we’re doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working.

What’s in it for you?

• A great starting salary of £25,087 rising to £25,684 at 9 months in role, plus incentives and bonuses.
• Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us.
• Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill, or elderly.
• Family Leave - Equalised maternity, paternity, and adoption leave gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family.
• Huge discounts on EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year.
• Support in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you want.
• Volunteering days, so you can give back to your local community.
• Optional Private Healthcare and Dental, to protect you and your family.

On top of all that, we’ve got a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for?