Customer Service Advisor

Lloyd Recruitment; Wales; Hybrid; GBP 24,000 - 26,000; Full time

Job summary

A recruitment agency seeks a Customer Service Advisor to join a dynamic team in Wales. The role involves assisting property owners with queries about repairs, maintaining records, and managing appointments. Candidates should have strong communication skills, a problem-solving mindset, and be ready to work flexible hours including weekends. Competitive salary and benefits include career progression opportunities and professional development training.

Benefits

33 days holiday

Free onsite parking

Career progression

Funded training courses

Pension

Qualifications

• Ability to handle customer queries effectively.
• Comfortable with multi-tasking in a fast-paced environment.
• Willingness to work split shifts and weekends.

Responsibilities

• Taking down details of customer situations and updating records.
• Booking appointments for property repairs.
• Transferring calls as necessary within the organization.

Skills

Confident communication

Problem-solving

Multi-tasking

Job description

Customer Service Advisor

Working as part of a busy customer service team, you’ll be provided with all the training you need to "jump on" the phones, and help house owners and tenants, commercial landlords and industrial property owners and developers, with a range of queries and updates on repairs that are being / need to be carried out on their properties.

You’ll need to be a confident communicator, keen to help resolve problems through positive customer service and able to multi-task especially during busy periods.

The Role:

• Each call will require you to take down details of the specific situation, updating the system accordingly
• Booking in appointments
• Transferring calls through to the wider business if needs be

Finer Details:

• £24,570 per annum - increasing to £26,000 depending upon individual performance.
• 33 days holiday
• Free parking onsite
• Career progression
• Training Courses funded to support Professional Development
• Pension
• Core hours are 9-5.30pm - however during winter months, they are open from 7.00am - 8.00pm, and the team work on split shifts to cover these hours. You’ll also need to be prepared to work 1 weekend day per month (on a rota basis).

If you feel that you match the above, don’t hesitate to send us your CV for consideration.

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Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion.

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Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.