Customer Service Advisor

3R Consulting Ltd; Wales; On-site; GBP 20,000 - 25,000; Full time

Job summary

A market-leading consulting firm based in Deeside is seeking a full-time Customer Services Advisor. The ideal candidate will possess excellent communication skills and a genuine passion for customer service. Responsibilities include providing support via phone and email, resolving customer issues, and achieving service targets. This role offers full training and a chance to thrive in a customer-centric environment.

Qualifications

• Experience in delivering phone-based customer service.
• Genuine passion for providing excellent service.
• Professional telephone manner.

Responsibilities

• Provide support to customers and internal team members via phone and email.
• Assist with the resolution of customer issues and concerns.
• Work towards agreed targets and objectives.

Skills

Excellent communication skills

Phone-confidence

Team player

Customer service orientation

Job description

Overview

Our Market Leading Client are based in Deeside, proving an amazing service to contractors UK-wide. They are professional, supportive and customer-centric. They are seeking a full-time Customer Services Advisor to join their team. They are seeking someone who is a great team player, has excellent communication skills, can demonstrate phone-confidence, and is able to work independently. They are passionate about delivering the best service, and the right candidate for this role will share that passion. This new opportunity to join their team will include dealing with daily inbound & outbound calls, as well as emails, ensuring that amazing service is provided in every form of communication in line with their primary focus will be for ‘first call resolution’ and ‘going the extra mile’ which will provide the best service.

Role Responsibilities

• Provide support to our customers and internal team members via phone and email.
• Assist with the resolution of customer issues and concerns.
• Pro-actively work towards agreed targets & objectives as follows;
• Prevent any call-backs into the business.
• 99% of calls handled and not transferred.
• Going the extra mile on every call
• Being proactive & looking at the bigger picture
• 100% of calls recorded on our call logging system.
• Provide support with other projects across teams as the opportunity arises, and able to learn new skills.
• Full training will be provided to the successful candidate ensuring that they have a full understanding of the role and marketplace, ready to equip them to thrive in their role.

Personal Profile

• Genuine passion for providing excellent service & enjoy engaging with people.
• Experience and confidence delivering phone-based customer service
• Professional telephone manner and a passion for going the extra mile to provide world class service.
• Committed team player.