Customer Service Advisor

Movianto / Walden Group; Wakefield; Hybrid; GBP 20,000 - 25,000; Part time

Job summary

A leading pharmaceutical supply chain company in Wakefield is seeking a part-time Customer Service Advisor to handle inquiries for the NHS Supply Chain, working 22.5 hours weekly. The role involves resolving delivery issues and providing customer support via email and phone. This position offers no weekend or bank holiday working and includes several attractive benefits.

Benefits

Discounted gym memberships/on site gym

33 days annual leave (including bank holidays)

Life Assurance

Up to 4% Employer Pension Contribution

24/7 GP, physiotherapy and counselling available

Qualifications

• Previous customer service experience is required.
• Strong verbal and written communication skills are essential.
• Competent in Microsoft Office and general computer skills.

Responsibilities

• Handling customer and client queries via telephone and email.
• Investigating and resolving queries regarding orders and deliveries.
• Maintaining accurate records and working towards key performance targets.

Skills

Customer service experience

Verbal and written communication skills

Organisational skills

Attention to detail

Microsoft Office proficiency

Ability to work under pressure

Team player

Job description

Are you a Customer Service Advisor looking for a new opportunity? Do you want to make a real impact in healthcare? We're looking for a Customer Service Advisor to join our team in Normanton, supporting the NHS Supply Chain. In this permanent but part‑time role you will be working 22.5 hours per week, ensuring essential medical supplies reach healthcare providers without delay. The days and shift pattern are Monday, Tuesday and Wednesday on swing shift 9-5/8-4. Hybrid working. 1 day per week onsite at Normanton.

As a Customer Service Advisor, you will be the first point of contact for NHS Supply Chain customers, handling queries via telephone and email. Whether confirming orders, investigating delivery issues, or collaborating with internal teams, you'll play a key role in ensuring a seamless and efficient service. Your ability to resolve issues quickly and accurately will directly impact patient care by preventing service delays or failures.

How you will make an impact as a Customer Service Advisor at Movianto:

• Handling customer and client queries via telephone and email
• Investigating and resolving queries such as:
  • Confirming orders
  • Delivery ETAs and late deliveries
  • Order cancellations, amendments, and backorders
  • Collections and delivery discrepancies
• Liaising with Transport and Suppliers to identify preventative and corrective actions
• Recording and processing collections, ensuring seamless communication with clients
• Logging and managing client/customer incidents in line with procedures
• Maintaining accurate records and working towards key performance targets
• Participating in process improvement projects and internal/external calls
• Ensuring all company quality procedures are followed at all times
• Providing flexibility to support other areas of the business as required
• Previous customer service experience
• Strong verbal and written communication skills
• Professional and courteous telephone manner
• Competent in Microsoft Office and general computer skills
• Ability to work under pressure and meet deadlines
• A team player with excellent organisational skills
• Strong attention to detail with accurate data entry skills
• Passionate about delivering excellent customer service

If you're ready to take your customer service career to the next level while making a real difference in healthcare, we'd love to hear from you.

Movianto is a leading pharmaceutical supply chain solutions partner offering best-in-class logistics quality for the pharmaceutical, biotech, medical device and diagnostic industries. Movianto / Walden Group is an equal opportunity employer. All tasks must be carried out in compliance with the company and country legislation and practices, health and safety at work and environment guidelines relevant to the market in which the role is operational in. Please note the list above is not exhaustive and we expect the post holder to be flexible within the framework of the job definition.

Benefits

• No weekend or bank holiday working
• Discounted gym memberships/on site gym
• 33 days annual leave (including bank holidays)
• Holiday Purchase scheme
• Flexible pay through Wagestream
• Life Assurance
• Up to 4% Employer Pension Contribution
• Access to Simply Health
• 24/7 GP, physiotherapy and counselling through our EAP service
• Cycle to Work scheme
• Access to MyRewards, a benefits platform