Customer Service Advisor

NEOS Recruitment; Uxbridge; On-site; GBP 30,000; Full time

Job summary

A leading construction business in Uxbridge is looking for a Breakdown Coordinator to manage vehicle incidents and support fleet operations. The role requires strong communication skills, problem-solving abilities, and some experience in logistics or fleet management. Offering a salary of £30,000 per annum with additional benefits like holiday, pension, and career development opportunities.

Benefits

24-26 days holiday

Company pension scheme

Employee benefits programme

Cycle to work scheme

Qualifications

• Proven experience as a Breakdown Coordinator or in logistics coordination/fleet management.
• Excellent communication and interpersonal skills for stakeholder liaison.
• Strong problem-solving abilities and capacity to manage priorities under pressure.

Responsibilities

• Manage vehicle breakdowns to minimize downtime.
• Coordinate vehicle replacements in line with company policies.
• Maintain accurate records of incidents and repairs.

Skills

Communication skills

Problem-solving abilities

Software proficiency for tracking

Job description

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Breakdown Coordinator
Uxbridge
£30,000 per annum + Benefits

NEOS Engineering are partnered with a leading construction business operating across multiple UK depots is recruiting a Breakdown Coordinator. Our client, renowned for sustainability and innovation in essential services, is seeking a proactive individual to manage vehicle incidents and support fleet operations following continued growth.

The Role:

As a Breakdown Coordinator, you will manage vehicle breakdowns to minimise downtime, acting as the key liaison for drivers, maintenance teams, and external providers while ensuring clear communication and compliance.

Key responsibilities include:

• Responding promptly to breakdowns, assessing situations, and arranging assistance such as towing or repairs.
• Coordinating vehicle replacements in line with company policies and safety standards.
• Serving as the primary contact between drivers, maintenance teams, and management for timely updates.
• Maintaining accurate records of incidents, repairs, and follow-up actions.
• Liaising with external service providers for efficient, high-quality repairs.
• Monitoring breakdown trends to inform preventative maintenance and enhance fleet performance.
• Ensuring all activities adhere to safety regulations, company policies, and industry standards.

Candidate Requirements:

• Proven experience as a Breakdown Coordinator or in logistics coordination/fleet management.
• Knowledge of vehicle repair processes (desirable but not essential).
• Excellent communication and interpersonal skills for stakeholder liaison.
• Strong problem-solving abilities and capacity to manage priorities under pressure.
• Proficiency in software for tracking and reporting breakdowns.
• Professional, customer-focused approach with a positive and resilient attitude.

Salary & Benefits:

• Salary of £30,000 per annum.
• 24-26 days holiday per annum (inclusive of bank holidays).
• Company pension scheme.
• Employee benefits programme with discounts at major retailers.
• Cycle to work scheme and employee assistance programme.
• Full-time, permanent position with career development opportunities.

This is an excellent opportunity for a organised professional to join a dynamic team in a growing construction business, contributing to fleet efficiency while benefiting from comprehensive perks and progression.