Customer Service Advisor

Pearson Whiffin Recruitment Ltd; United Kingdom; On-site; GBP 25,000 - 27,000; Full time

Job summary

A leading recruitment agency is seeking a Customer Services Advisor in East Sussex. In this role, you will provide exceptional service and support to B2B clients, coordinate orders, and maintain customer records. Ideal candidates will have experience in customer service, strong problem-solving skills, and proficiency in Microsoft Office.

Benefits

25 days holiday + 8 BH

Extra day off for birthday

Enhanced pension

Discretionary company bonus scheme

Qualifications

• Experience in a fast-paced customer service role
• Ability to keep calm under pressure
• Meticulous attention to detail

Responsibilities

• Providing first-class service and support to B2B customers
• Building and maintaining relationships with customers
• Accurately inputting and processing customer orders

Skills

Customer service experience

Problem solving

Organisational skills

Attention to detail

Tools

Microsoft Office

Job description

Customer Services Advisor
Location: East Sussex- office based
Salary: Up to GBP27,000 DOE + Discretionary Bonus and Excellent Benefits
Hours: Mon - Fri, 8:30am - 4:30pm or 9am - 5pm

Are you an experienced customer service professional with a background within a technical manufacturing?

If so, then continue reading, this could be the ideal role for you!

Pearson Whiffin Recruitment are proud to be supporting an established organisation based in East Sussex, in their search for a Customer Service Advisor to join them, working full time.

This is a fantastic opportunity for a motivated individual with a passion for delivering exceptional customer care to join a company that truly values its people.

Key duties include:

• Providing first-class service and support to B2B customers via telephone and email
• Building and maintaining strong relationships with customers and internal colleagues
• Co-ordinating delivery schedules and ensuring timely fulfilment of orders
• Accurately inputting and processing customer orders
• Maintaining up-to-date customer records
• Any other duties as required

The Ideal Candidate:

• Previous experience in a fast-paced customer service role within a commercial environment
• The ability to keep calm under pressure
• Resilience and a good sense of humour!
• A meticulous attention to detail
• Excellent organisation skills with the ability to work quickly under pressure
• Confident with, using a range of IT systems including Microsoft Office especially Excel
• Problem solving skills
• A collaborative approach

What s on Offer:

• 25 days holiday + 8 BH
• Extra day off to celebrate your birthday!
• Enhanced pension
• Discretionary company bonus scheme
• The opportunity to work in a friendly, stable, and supportive environment

Interviews are to be held immediately, so please apply today for immediate consideration!

This role is being handled by Anna Sikora, Recruitment Consultant at Pearson Whiffin Recruitment.